2/10 Terrible
Yunhee
Travelled with family
23 Aug 2024
Disliked: Amenities, property conditions & facilities
After checking in, our hotel room looked like it was forgotten about. The hair dryer was hot screwed to the wall in the bathroom, when I called to the main desk, some man came up and temporarily screwed it back into the wall with his finger, but it fell off immediately when I used it that evening. The wall needed to be painted in 2 large areas desperately. The sheer curtain was torn on 1 side. The freezer part of the fridge needed to be scraped or thawed of frozen ice. Also, the lower towel rack fell off the wall and onto the floor when I grabbed a towel after I took my shower on our first night. When I asked about a different room, the woman at the front desk told me that there was no other room cleaned for us to change to. I received an email about my stay and when I called, no one answered. Before making reservations, I had called to inquire about availability of rooms and no one answered after multiple attempts. Someone did call back after I left a message which is a plus. Also, when I inquired about where I could get water, I was told to get it out of the bathroom sink. Overall, the scenery was nice, but I was not impressed at all by our hotel room. After walking around the outside of the hotel on the ground floor, I saw 3 or more remodeled rooms that looked updated and also empty.
Yunhee
Stayed 2 nights in Aug 2024