2/10 Terrible
Louise
Travelled with family
28 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Booked last minute to stay after spending a belated Christmas Day with family. Arrived after midnight and was taken to my room, got ready for bed and the bathroom fan wouldn’t go off, contacted reception and the night porter came and it still wouldn’t go off so he agreed to move me, he tried two rooms on the same floor both fans were on and loud. I was moved to a fourth room which luckily had a switch to turn the fan off but the radiator in the bathroom and next to the bed was extremely loud, turned both off and went to sleep. Woke up at 6am to a freezing room, turned the radiator back on and got no further sleep as it was so loud. In the morning went to use the shower and found bits of hair on the bathroom floor. Spoke to the manager before leaving who apologised and said to contact hotels.com for a refund; which I did when I got home. They phoned the hotel who stated there was no issue with the fan or radiator and refused a refund, I spoke to another manager who was insistent that there was no issue (if there was no issue why would I be moved to 4 rooms in the middle of the night and give myself the stress of complaining) so the refund was denied. She also made a comment re the price that I paid which was lower than other guests, on the day I booked this wasn’t the cheapest hotel in Aberdeen but was chosen for location and regardless of what you pay, you still expect to get a decent nights sleep in the hotel you are paying to use.
Only positive was the breakfast.
Louise
Stayed 1 night in Dec 2024
