We arrived at the hotel to check into a room booked for 3 guests, to be told on arrival that all their rooms are based on 2 people sharing, although on the booking we stated 3 adults and paid for this service. We were forced to pay for an additional room on arrival which was completely shocking for an error we did not make; and to make matters worse I have since checked and the booking system has not been changed to reflect what they state is their policy of 2 guests per room, which leads me to believe it’s intentional to force guests into paying for an additional room unexpectedly on arrival.
Really disappointing, we had no choice but to pay.
Other than this, the rooms were clean, and throughout the hotel. The breakfast was okay, but cold most days, and the same dishes everyday throughout our stay.
Staff friendly and the security would go out of their way to help which was lovely.
Great location!!!