Arrived at hotel 22:00 after Long flight journey. Counter act very rude saying there is no services at that time and ask me to go outside. I insisted and asked for a banana fruit in the lobby, he said no, only for breakfast. The worst experience just came one day after in my check out. I asked to give me information to travel from Albi to Toulouse airport. They didn't have any idea. I searched for train station adress and phone number, and asked counter please call train station to confirm seats availability, due my poor French. She asked to walk till there. Well, after 15 min walk, boommm, train station is closed, there is no way to reach Toulouse airport on time. Meantime, being positive we always get there. I saw An hotel in front of train station Grand Hotel D'Orleans. A lovely lady help me to find a taxi (she called and arrange everything) and also offer an amazing lunch at hotel Restaurant. If you want go Albi Highly recommend Grand Hotel D'Orleans.