Firstly, the receptionist was lovely and helpful and the cleaner came to me at the end of the day and saud she fixed my A/C, which was nice. But this was a terrible experience overall. The room is in a sketchy part of town (near Tramway and Central), with many drug addicts and homeless people nearby. My initial room reeked of cigarettes and the sheets looked stained (I asked them to change them) and looked like blood on the comforter. The room was unclean and the towels looked dirty (I had those changed too) and stains and roaches in the bathroom. Had a weird person knocking at the door randomly in the night (did not answer it). I woke up in the night to find bedbugs in the sheets (see image of the bite marks on my legs) and immediately changed rooms and hot washed everything. I demanded a refund for the one night from the manager/owner (he agreed to it, but over 2 weeks later, I have yet to receive it despite numerous emails and calls. New room was also unclean and the A/C was broken and the sheets had cigarette burns (but no more bed bugs, at least). It looked like someone punched a hole through the mattress headboard and I saw hair, dirt, and what looked like bloodstains on the wall behind the bed. It is cheap, but not worth it to sleep in discomfort unless you have no other option. Pay a bit more and stay near Old Town or Nob Hill instead. This was the worst hotel I have ever stayed at.