- Additional gratuities accepted
- All food and beverages included
- Surcharge for premium or imported alcoholic beverages
- All on-site activities, facilities and equipment included
- All meals served buffet style
Sunprime Pollensa Bay features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
This Mediterranean hotel also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in March 2022.
Sunprime Pollensa Bay has designated areas for smoking.
When you stay at Sunprime Pollensa Bay in Alcúdia, you'll be on the beach, within a 15-minute drive of Playa de Muro and Pollensa Port. This beach hotel is 2.7 mi (4.3 km) from Alcúdia Beach and 0.2 mi (0.3 km) from Es Clot.
Make yourself at home in one of the 163 individually decorated guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Treat yourself with body treatments and facials. If you're looking for recreational opportunities, you'll find a fitness center, a seasonal outdoor pool, and bicycles to rent. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, tour/ticket assistance, and lifeguards on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at Restaurant, a buffet restaurant which features a bar/lounge and a pool view.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , WiFi (surcharge) , Internet access - wireless
Self parking (surcharge)
Sunprime Pollensa Bay offers 163 air-conditioned accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers with rainfall showerheads, and hair dryers. This Alcúdia hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Housekeeping is provided weekly.
Restaurant - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Check-in time starts at noon
Minimum check-in age is: 18
Check-in time ends at anytime
Check-out time is noon
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, debit cards, cash, mobile payments, and MobilePay.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
No cots (infant beds) available
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Car not required
Mobile payments
MobilePay
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are not provided with hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are not compulsory at the property
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The seasonal pool will be open from April to October.
Pool access available from 10:00 AM to 6:00 PM.
Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.