With a stay at The Queen at Chester Hotel, BW Premier Collection, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. .This hotel is 3.3 mi (5.3 km) from Chester Zoo and 6.3 mi (10.1 km) from Cheshire Oaks Designer Outlet.
What's nearby
Grosvenor Park - 8 min walk - 0.7 km
Chester Cathedral - 15 min walk - 1.3 km
Chester City Walls - 16 min walk - 1.4 km
Chester Racecourse - 3 min drive - 2.2 km
Chester Zoo - 6 min drive - 5.4 km
Getting around
Chester Station - 1 min walk
Chester (CEG-Hawarden) - 24 min drive
Restaurants
Town Crier - 1 min walk
Istanbul BBQ - 6 min walk
The Old Harkers Arms - 5 min walk
The Deva Tap - 4 min walk
Hoole Fish Bar - 7 min walk
About this property
The Queen at Chester Hotel, BW Premier Collection
Victorian hotel with a 24-hour front desk and a restaurant
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.
This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
Make yourself at home in one of the 218 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, Kings Quarters, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.
Languages
English, Hindi, Polish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transport
Uncovered parking on site (GBP 15 per night)
Food and drink
Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas
Restaurants on site
Cocktail Bar
Kings Quarters
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Business services
Business centre
Meeting rooms
Outdoors
Garden
Outdoor furniture
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided
Entertainment
TV with digital channels
Food and drink
24-hour room service
Coffee/tea maker
More
Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night
Payment types
Important information
Optional extras
Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Property is also known as
Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester
The Queen at Chester Hotel, BW Premier Collection Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This is a beautiful hotel, very well maintained and the staff were very friendly and helpful.
The choice and freshness of the breakfast was lovely.
Ideally located near the train station and within easy walking distance to the center of town but far enough away to be lovely and peaceful.
Excellent
We booked a suite with a sofa bed and a basic double room, to accommodate our family, and both rooms were excellent. Very comfortable and clean. Great location, great staff. We would absolutely stay here again!
Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again
The staff were not welcoming at all but rude .
The hotel was really busy and lots of Christmas party’s and people drunk not a place for my children was not informed of this . We wanted room service and was told we could not have as they were busy with a party of 400 people . Also was not informed before stay . We had payed for a room these at the party most of them not staying at the hotel . Was not a good place to sit with the kids at the bar as really really busy people everywhere.
So we had to go up to the room with no food as was told could not do us any food until after 9pm . No good for the children. Also we was on the first floor and all we could hear was load music all night from the party below the room . Also not told about before we booked . And people were partying in rooms next to us very load until 4.30am . Hotel staff did not seem interested. Even on check out the guy did not ask how our stay was . The hole experience was very expensive and shocking from start to finish . Was a special surprise for my wife and was totally ruined . Also had to wait 40mins to check in at 4pm hole experience was shocking.