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Bonnie Castle Resort & Marina

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bonnie Castle Resort & Marina

Property grounds
Point of interest
Banquet hall
Aerial view
Fridge, coffee/tea maker

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
31 Holland Street, Alexandria Bay, NY, 13607
  • Lil' River Fudge Co / 5&10 Variety Store
    5 min walk
  • Windows on the Bay
    5 min walk
  • Gananoque Station
    33 min drive
  • Alexandria Bay, NY (AXB-Maxson Airfield)
    4 min drive

Room options

View all photos for Room, 2 Double Beds, Jetted Tub

Desk, free WiFi, bed sheets

Room, 2 Double Beds, Jetted Tub

  • 19 sq m
  • Sleeps 7
  • 2 Double Beds

View all photos for Room, 1 King Bed, Jetted Tub, River View

Room, 1 King Bed, Jetted Tub, River View

Room, 1 King Bed, Jetted Tub, River View

  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

  • 19 sq m
  • Sleeps 7
  • 2 Double Beds

View all photos for Room, 1 King Bed, Jetted Tub, Pool View

Room, 1 King Bed, Jetted Tub, Pool View | Living area

Room, 1 King Bed, Jetted Tub, Pool View

  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Kitchenette

Room, 1 King Bed with Sofa bed, Kitchenette

Room, 1 King Bed with Sofa bed, Kitchenette

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Alexandria Bay

Located in Alexandria Bay, Bonnie Castle Resort & Marina is within a 15-minute drive of Thousand Islands Winery and Thousand Islands Bridge. .This hotel is 10.4 mi (16.7 km) from 1000 Islands Tower and 10.6 mi (17 km) from Thousand Islands National Park.

What's nearby

  • Scenic View Park - 14 min walk
  • 1000 Islands Tower - 15 min drive
  • St. Lawrence Islands National Park - 18 min drive
  • Boldt Castle - 20 min drive
  • Heart Island - 21 min drive

Getting around

  • Gananoque Station - 33 min drive
  • Watertown, NY (ART-Watertown Intl.) - 40 min drive

Restaurants

  • ‪JK's Roadhouse - ‬6 min drive
  • ‪Boldt Castle Food Concession - ‬21 min drive
  • ‪Thousand Islands Winery - ‬10 min drive
  • ‪Jreck Subs - ‬11 min walk
  • ‪Northstar Family Restaurant - ‬17 min walk

About this property

Bonnie Castle Resort & Marina

Hotel with free parking, near Heart Island
Bonnie Castle Resort & Marina offers 128 air-conditioned accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. This Alexandria Bay hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided on request.
Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 128 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and toothbrushes and toothpaste.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at Riverside Sports Bar serving guests of Bonnie Castle Resort & Marina. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, ATM/banking services, and a vending machine. Free self parking is available onsite.
Riverside Sports Bar - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Riverside Sports Bar

Things to do

  • Seasonal outdoor pool

Family friendly

  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Bar/Lounge
  • Dining venue(s)
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bonnie Castle
Bonnie Castle Alexandria Bay
Bonnie Castle Resort
Bonnie Castle Resort Alexandria Bay
Bonnie Castle Hotel Alexandria Bay
Bonnie & Marina Alexandria Bay
Bonnie Castle Resort & Marina Hotel
Bonnie Castle Resort & Marina Alexandria Bay
Bonnie Castle Resort & Marina Hotel Alexandria Bay

Bonnie Castle Resort & Marina Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 222 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 247 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Miriam

Travelled with partner
Liked: Staff & service
We very much enjoyed our stay at Bonnie Castle! The property does feel a bit sad and outdated: there was no art on the walls of our room, and you could see some damaged spots from who-knows-what. The walls are super thin: we could hear the TV and the baby next door to us. And the wifi was practically not particularly reliable. Parking was a gamble, especially on Saturday. But the place had great character, we were very comfortable in the king bed, and the giant bathtub was a treat! We had dinner one night at the Pointe Bar & Grill, which was wonderful: amazing views, excellent service, and tasty food. It was also an easy walk into town and to the dock where we caught the boat to Boldt Castle. As long as you're prepared for a rustic stay that's, Bonnie Castle is the place for you!
Stayed 4 nights in Aug 2024

8/10 Good

Paula

Travelled with group
Liked: Staff & service
Staff was very pleasant and efficient. Accommodations were nice, could have been a little cleaner. Beds were very comfortable. Jacuzzi was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Jianming

Stayed 1 night in Aug 2024

10/10 Excellent

derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best checkin experience I have ever had. Great staff that cares
Stayed 1 night in Sep 2024

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Isabelle

Stayed 2 nights in Aug 2024

6/10 Okay

Joshua

Stayed 2 nights in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel
An amazing property with great sunset views. Perhaps in need of some updates.
Stayed 1 night in Jun 2024

2/10 Terrible

Cheryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an example of false advertising at its finest. The place is a complete dump. Our room was disgusting upon check in so we went somewhere else to stay for our 3 night 4 day stay. We booked through Expedia so we were charged for the first night which is crazy but Expedia did give us a small credit for future use. I am currently working with my credit card company to get that first night refunded since we did not stay any nights.
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was closed
Stayed 2 nights in Sep 2024

8/10 Good

Victor

Travelled with partner
Our room was right on the river across from Boldt Castle. Amazing view! The room itself was adequate and newly renovated. The bathroom needs updating though. The hotel is walking distance from restaurants and shops. Would stay again.
Stayed 2 nights in Aug 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but very nice for the area. If you're expecting/need the ritz carlton just go to nyc. This area is for laid back people wanting to relax. Great place to watch boats and drink beer. Easy access to canada.
Stayed 2 nights in Aug 2024

4/10 Poor

Shannon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't very clean, no additional services, amenities and outlets in the room didn't work. very old and outdated, places of damage on walls and floors. No views of the water.
Stayed 2 nights in Aug 2024

8/10 Good

Shaheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Too much mud on the sidewalks and way too many pot holes they need to fix the entrance to the hotel road up
Stayed 2 nights in Aug 2024

8/10 Good

David

Stayed 2 nights in Aug 2024

6/10 Okay

Keene

Disliked: Property conditions & facilities
The Jacuzzi didn’t work. The signage was bad. The site was a campus, but there’s no clear path for pedestrians to move between buildings or signage for the rates that were paying we would expect That the show would be included not an additional fee
Stayed 2 nights in Aug 2024

6/10 Okay

Karen

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check in girl had a nasty attitude regarding our room not being ready for 2 hours past check in time
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
We were charged $20 incidental charge for each room but there were no incidentals.
Stayed 1 night in Aug 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property is showing its age and needs a facelift
Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was nice, however the bathroom was out dated and the jetted tub didnt look like it was cleaned. The balcony needs new railings. The wood is deteriorating and needs to be replaced. The swimming pool was never vacuumed. Did like the views from the hotel and it was in walking distance to the village.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Delapitated
Although the location is stunning, the hotel is in disrepair. There are many details that have been neglected from maintenance to housekeeping, all of which can easily be rectified for little money and a lot of needed effort. The housekeeping staff was rude and oblivious to the fact that customers can hear everything they say (none of which was nice) as we walked by on more than one occasion. There was what looked like blood on the lampshade that was shoved against the wall in an attempt to hide it. The office chair was peeling, the sitting chair was stained, the door to the balcony was moldy and covered in crushed bugs, and the balcony was rusty and covered with spiders. The view was amazing however once we looked past all that grossness. It is apparent that the owners need to be more hands on. This place could really be something with some TLC.
Stayed 1 night in Aug 2024