4/10 Poor
ELMOOTAZBELLAH, Austin
Travelled with family
25 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We had a very bad experience with this hotel:
1. They claimed the hotel was non-smoking, yet the smell of cigarettes' smoke was everywhere. The security personnel were smoking openly in the lobby. Our room was next to an "office" and the employees were smoking all the time. The rooms also smelled cigarette smoke.
2. The hotel operates a very noisy disco that was still thudding at 3:30AM.
3. The windows in the room were not sealed properly. We felt we were on the street, with the street noise and the smell of car exhaust very vivid in the room.
4. The hot water shower took a bit to warm up, and then was constantly changed between cold and very hot all the time, practically making the shower unusable.
5. The cleaning personnel were very unprofessional. They loudly fought with one another.
Overall, this was a very poor experience. This is a dilapidated hotel that was renovated on the cheap. Yes, the location is great and the hotel has history. But this is where it really stops. You are better off staying elsewhere.
ELMOOTAZBELLAH
Stayed 3 nights in Dec 2024
