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This was our favorite hotel on this trip. The room was lovely and the service was exceptional. On our last day, we needed to move to another hotel to meet our group. The Oriental Jade arranged and paid for our taxi to get there and gave us a farewell gift. Also, the benefits that came with the room such as free massages and drinks at the roof top bar really added to the value. Its well located on the edge of the old town not far from the lake. I highly recommend this property!

Great staff and attention to detail.

Lovely hotel

Staff very helpful.

We would strongly recommend staying at this hotel!! My husband and I loved our time here. All of the staff go above and beyond to ensure you have anything you need and answer any questions you might have! Such great customer service including the airport transfer. Thank you to Sofia and Ken for making our transfer as smooth as possible as our flight was delayed multiple times. They communicated through WhatsApp and ensured our ride was waiting for us when we finally arrived at the airport in Hanoi. We were also offered a free room upgrade and they moved our bags for us while we explored the city. The hotel is in a great location in the old quarter within walking distance of attractions including train street. There is also a great free breakfast buffet with a menu you can order off to have your meal prepared by a chef if preferred. Thank you for the unbelievable customer service and for making our stay very memorable 🙏

Best hotel experience. Just pick it.