6/10 Okay
Fernanda
Travelled with family
6 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I recently stayed at Villa Cimbrone for three nights, and unfortunately, my experience did not live up to the expectations set by the hotel's price point.
While the hotel grounds and the town are undeniably beautiful, several issues significantly impacted our stay. Despite the delicious breakfast, the overall service was poor. The pool service was particularly disappointing—no one offered us water, food, or towels, and we had to get everything ourselves.
The rooms were outdated, and our bathroom flooded, which added to the inconvenience. The baggage cart to get up to the hotel was 40 minutes late, and no one was answering the phone. When we finally arrived, the staff claimed the phones were working fine and even asked us to check our phones.
We also requested a third bed since we were three people, and it was incredibly uncomfortable. It felt like sleeping on a wooden plank and resulted in the worst three nights of sleep I've ever had.
Additionally, there was no coffee machine in the room, which is surprising for a hotel of this supposed standard. We had to call room service because there was no water in the room, and instead of promptly rectifying the situation, they asked if we had already checked the minibar.
The luggage service is unreliable and can significantly delay your plans. I've heard of people missing their flights due to this issue, and there's an extra charge if you need to leave before 7 a.m.
At the end of the day, the villa is beautiful, and you can go there f
Fernanda
Stayed 3 nights in Jul 2024