We found our booking was cancelled by the hotel upon arriving, and there were no more rooms available. As a result our family consisting of four had to find another hotel, which is another long story I won’t mention here.
Hotel’s reply afterwards was they cancelled my room because they had issues debuting my credit card 48 hours prior to arrival.
Hotel did try to contact me about it one day before check-in, but unfortunately my phone was off as I was on a plane, and emails from this hotel go into junk mailbox in Microsoft Outlook.
Anyhow I could not agree to the hotel trying to debut my credit card 48 hours before arrival, when I chose “Pay at Hotel” in Expedia.
As an average consumer, my understanding of “Pay at Hotel” means I pay when I arrive, not debuting my credit card 2 days before I arrive. If the hotel wants to collect fees in advance, they should have it “Collected by Expedia”.
Lastly when the hotel decides to cancel anyone’s reservation for any reason, they should make sure the message gets across.