We arrived early to hotel 7/21 about 12 noon, we were going to drop off our luggage and my son wanted to sit in the lobby to check is messages but we were dismissed as we were not checked in yet as guests, check in was 3pm. We decided not to leave our luggage. So we left to return later.
Once we checked in, looked around the room, the toilet paper dispenser was broken, the window could not open more than an inch. The table in the room has a broken leg and was very wobbly. The A/C was stuck on 80 degrees & would not cool room down thus we tried to open the window to let the hot air out & outdoor air in which was cooler at 60 degrees. At one point i did ask the front desk a question, what was the building across the street, she said i don't know, which was somewhat frustrating i left for the day. The driveway was unkept, needs sweeping of debris & trash. I do understand everwhere has a homeless peopl problem who i have seen come on property, no security here so they do come on private property. Our room key failed times & were replaced at the front & conental bfst was a joke, coffee was fine, the rest was unacceptable, my room fee was very high to have one choice of instant oatmeal in a paper cup, the hot water dispenser was slower than molasses, there was a muffin stand but the size of the muffin was child-size, not fresh baked. My son & I made the best of our trip by enjoying the downtown atmosphere but i dont think i would stay at this hotel chain in the future.