No smoke detector in the room, phone was broken, sliding door lock was broken and door wouldn’t lock. Lots of stains on the carpets, chair had stains and burn marks on it and garbage under the bed. Just a thin sheet on the bed, no blankets. Bathroom was dirty and ?blood on the floor. I booked a double room with 2 double beds, when we arrived, they said the reservation was not guaranteed and they only had a king bed room, no couch, no cot. 4 of us had to try and sleep on one king bed, and the floor was too disgusting (we arrived late in the evening and didn’t want to sleep in our vehicle for the night). The room stunk like old cigarettes/ drugs and the neighbouring rooms kept commenting when one of us coughed. It was scary and disgusting.
We were told to talk to the manager in the morning. The manager was not helpful… said that because we booked it through a 3rd party, we had to go through them for refunds. He said that his computer showed that I booked one room for one person, even though I had the booking/ confirmation in front of me, he refused to look at it and kept referring to his system and that it was all done through the 3rd party.