4/10 Poor
Canute
Travelled with family
27 Aug 2024
Disliked: Amenities, property conditions & facilities
Review Title: Disappointing Stay at Kiana Kaleici Hotel
Our stay at Kiana Kaleici Hotel from August 2nd to 9th, 2024, was far from what we expected due to a series of issues that went unresolved. The mini-fridges in all three rooms didn’t work at all, leaving our drinks warm. It was frustrating to find that beverages left outside the fridge, cooled by the room’s air conditioning, were actually colder than those stored inside.
The room listing promised free bottled water, yet after the first day, we were informed that we had to purchase our own water, which meant daily trips to a local store in 35-degree heat. The TV in one of our rooms was completely non-functional, and the other TVs only offered 3-4 local channels, causing us to miss the Olympics—despite the listing advertising 64-inch TVs with cable and premium channels. Instead, we found 24-inch TVs with basic channels.
We also faced issues with the water pressure, which was inconsistent and often just trickled out, making it difficult to shower properly. Basic amenities like toothpaste, toothbrushes, and coffee were missing from the rooms. When we requested coffee the lady had to order it online. Only paper cups were available for hot drinks, we ad to request proper mugs. Additionally, the door to one of our rooms wouldn’t stay shut unless it was locked, which raised safety concerns.
While the staff was polite, These unresolved issues made our stay uncomfortable and disappointing.
Canute
Stayed 7 nights in Aug 2024
