4/10 Poor
Ana-Maria
Travelled with family
11 Sept 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked a triple room for the price of £150!!! per night so when we arrived at the hotel we were suprised by the state of the room and not in a good way.
The room had a broken door frame, like a corner of the frame just hanging there, half broken curtain that was just hanging in a corner, windows that would not close fully and were hard to slide open and shut, ripped bed sheets and although the room was booked for 3 person, we were only left 2 towels and were unable to obtain more from the reception as they said they don't have any, we were offered on the second night a pool towel to use instead.
The pool is small and the water was cloudy and the kids pool was full of sand and small stones. The private beach doesn't look like in the pictures and had no signage that belongs to the hotel, we actually wandered around for a while until we stumbled across it as we were actually asking for directions but other than that is was ok.
The good bits were the breakfast buffet which actually had a decent selection and was tasty; the hotel lobby and ouside area looked nice and was clean; there was a bus station only 5 min away which had plenty of busses going into Lara area where the shops and restaurants were.
Around the hotel not really any options for eating out, there was a pizza place and a restaurant next to the beach but other than that the closest place to eat that we have found was a 20 min walk away which can be a fit annoying to walk to in the heat.
Not a good experience!!!
Ana-Maria
Stayed 4 nights in Sep 2024
