I stayed in 2 other more expensive hotels and this is the one I liked the most. Certainly the one I'll go back to whenever I find myself to be in Antigua Guatemala again. The quality of the products used are top notch, like everything else really. From the toiletries, all the way to the linen. The staff is so well-mannered, friendly, respectful and detail-oriented. The hotel itself is so well decorated, it's like travelling back in time to colonialism. Special mention to Natalia who treated me with so much kindness, patience and provided me with good recommendations and directions whilst also taking good photographs of myself. Also, to the cooks with their home-made style authentic guatemalan breakfast with locally sourced fresh quality ingredients that tempted me to go back just to have a taste of them again. Truly a gem! I wish i could rate it more than 5 stars. By the way, this is my first time reviewing anything on this site, so go figure how good my experience must have been for me to be doing it now.