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Best Western Frodsham Forest Hills Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Frodsham Forest Hills Hotel

View from property
Indoor pool
Front of property
Courtyard
Aerial view

Reviews

8.2 out of 10

Very good

Popular amenities

Explore the area

Map
Overton Hill, Frodsham, England, WA6 6HH
  • Lady Heyes Crafts and Antique Centre
    3 min drive
  • Delamere Forest
    8 min drive
  • Chester Zoo
    18 min drive
  • Manchester (MAN)
    36 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

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Exterior

Holiday Inn Runcorn, an IHG Hotel

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Parking included
Free WiFi
4.1 out of 5, Very good, (748)
The price is AU$131
for 1 night
includes taxes & fees
8 Jan - 9 Jan
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About the area

Frodsham

Located in Frodsham, Best Western Frodsham Forest Hills Hotel is in a rural location, a 3-minute drive from Lady Heyes Crafts and Antique Centre and 8 minutes from Delamere Forest. .This spa hotel is 12.5 mi (20.2 km) from Chester Zoo and 13.6 mi (21.9 km) from Chester City Walls.

What's nearby

  • Delamere Forest - 8 min drive
  • Blue Planet Aquarium - 14 min drive
  • Chester Zoo - 18 min drive
  • Chester City Walls - 20 min drive
  • Chester Cathedral - 20 min drive

Getting around

  • Frodsham Station - 3 min drive
  • Manchester Airport (MAN) - 36 min drive

Restaurants

  • ‪Ring O Bells - ‬9 min walk
  • ‪Oh My Cod - ‬7 min drive
  • ‪Bears Paw - ‬3 min drive
  • ‪Top Taste - ‬20 min walk
  • ‪The Cottage Tea Shop - ‬3 min drive

About this property

Best Western Frodsham Forest Hills Hotel

Hotel in Frodsham with a full-service spa and a fitness center
Best Western Frodsham Forest Hills Hotel offers 58 accommodations with designer toiletries and hair dryers. Digital television is provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

This Frodsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 58 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as desks and electric kettles.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Grill on the Hill, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily for a fee.
Featured amenities include a 24-hour front desk and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning.
Grill on the Hill - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • English breakfast available for a fee daily: GBP 12.50 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Grill on the Hill

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 12.50 per person
  • Pet fee: GBP 15.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

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Best Western Frodsham Forest Hills Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 332 out of 825 reviews" "
Rating 8 - Good. 322 out of 825 reviews" "
Rating 6 - Okay. 105 out of 825 reviews" "
Rating 4 - Poor. 42 out of 825 reviews" "
Rating 2 - Terrible. 24 out of 825 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Bonus having a gym pool jacuzzi. Staff All lovely. Only have 2 small negatives.cooked Breakfast on day 2 was luke warm and on checking out no staff was at the desk. Had to ring the bell twice and waited for about 10 minutes before someone came.
Stayed 2 nights in Sep 2024

8/10 Good

Shaun

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good Stay
Good stay. Hotel is a little dated but renovations seem to be taking place but overall clean, good facilities in a nice area. Would stay again
Stayed 1 night in Sep 2024

8/10 Good

Magnus

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was ok just old and tired
Stayed 1 night in Sep 2024

6/10 Okay

Huw

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay and good food
Stayed in 2 rooms. One was updated with lovely bathroom but the other had a very old bathroom and looked worn out. The hotel is getting upgraded and we got both ends of the renovations. It will look great once it is finished. Had a meal in the new restaurant which was lovely.
Stayed 1 night in Sep 2024

6/10 Okay

alan

Hotel decor is dated and tired worn carpets etc, but has been recently tidied up a bit with a lick of paint here and there. Bedrooms really need updating and refurnishing.
Stayed 1 night in Sep 2024

10/10 Excellent

Azadeh

Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

simon

Liked: Cleanliness, property conditions & facilities, room comfort
All good in the end 1 st room not to good 2 nd and upgrade was very goid
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel and surrounding area need updating. Staff were friendly and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Mark, ALCESTER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated rooms. Peach bathroom suite. Towel on full heat and would not turn down. No toilet roll holder. Plus side : huge TV and good lighting.
Stayed 1 night in Aug 2024

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Hotel, but Decor Tired
The hotel was comfortable but the decor was "tired". The hotel is in the middle of a refurbishment and I'm sure this will bring it back to being "the place to be"
Stayed 6 nights in Aug 2024

10/10 Excellent

PATRICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Misleading about pet friendliness, lied to Hotels.
We were turned away because we had a cat with us. This property is listed as pet friendly, and prior to today, did not state that it is "dogs only" as the receptionist stated upon our arrival. They said the cat can't come in and would have to stay in the car park. He said there's dogs in the hotels and if the cat got out "it would be murdered". That was very condescending, I've stayed at plenty hotels with both cats and dogs and no one got out or got murdered. We did not stay here as a result as we were not comfortable leaving the cat in the car. It wasn't that the cat would have an issue with it (cats keep to themselves after all, and we have a litter box/food/water set up as we do long drives), but rather I didn't feel comfortable leaving the cat unattended. Even the Beat Western site for this location only stated that it's pet friendly, noting "dogs will be charged 15 gbp" but did not mention any exclusions. I was willing to pay for the cat but that wasn't an option. The receptionist then proceeded to state "I wouldn't leave my cat in a car but that's not my business" (paraphrasing the last part as I was very unnerved at that point). When I tried to get a refund from Hotels.com, they said they can not do so because the Best Western said we stayed there. That is a lie. It can be verified on CCTV that we left the property after that interaction and did not return. We stayed elsewhere in the center of Chester at a much more accommodating place.
Stayed 1 night in Aug 2024

6/10 Okay

P A

Stayed 2 nights in Aug 2024

4/10 Poor

Jacqueline

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

j

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

8/10 Good

Marcio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing location. Ongoing refurbishment but did not affect our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool
Stayed 1 night in Jul 2024