4/10 Poor
Richard
17 Sept 2024
I shall contact Hotels.com further about the issue of check in . There is confusion and ambiguity about when check is possible….particularly for arrival after 6.00pm. I queried a message from the hotel a few days before the booked stay with Hotels.com ((there will be a record of this) and an agent promised to get back to me. Did not hear anything. VERY poor communication. Arrived at casa blanca very worried that entry would not be possible. There seems to be misunderstanding between hotel and Hotels.com and the customer suffers as a result.
Richard
Stayed 1 night in Sep 2024