2/10 Terrible
Elizabeth
Travelled with family and small children
20 Aug 2024
Liked: Amenities, property conditions & facilities
Okay, so, the day staff was AMAZING. So helpful, so kind, so welcome. But the gentleman manning the desk at night really upset me. I called down to inform him that the mini fridge in my room was not keeping my insulin (LIFE SAVING MEDICINE) cold, at all. It was room temperature, which can NOT happen. He literally laughed, let me know that pretty much none of the mini fridges work in the entire building (yeah, right, I do not believe that at all). His solution was to take it medicine to the employee break room or stick it in a bucket of ice overnight. He was completely unempathetic.
The hotel was mostly a great experience. I was sad that the hot tub was closed but no big deal. The employees should make it less of a messy closure though. It looked quite unsanitary and not visually appealing for the room at all. Also, there were hairs all over my shower wall so I had to clean it before using. Breakfast was a great variety. Mostly quiet atmosphere besides the blasted dog on the second floor a few doors down that barked from the time I checked in until almost 11pm, and kept my young children awake. It was a nice atmosphere. I would stay there again if they fixed the mini fridge issue and taught the man working the desk some manners.
Elizabeth
Stayed 1 night in Aug 2024