As soon as we walked into the lobby, there was a strong smell, almost like stale smoke, which was very off-putting. We waited over 10 minutes for someone to assist us with check-in, which was frustrating. The room itself had an unpleasant odor, was far too small, and felt poorly maintained. To top it off, the breakfast was the worst I’ve ever had at any Holiday Inn. Definitely not the experience I expected.