2/10 Terrible
Norma
Travelled with family
4 Feb 2025
Disliked: Staff & service
Norma
Stayed 1 night in Feb 2025
Los Arcos Hotel & Spa
2.0 star property
Photo gallery for Los Arcos Hotel & Spa
Reviews
2.02.0 out of 10
Popular amenities
- Spa
- Pet-friendly
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Belisario Domínguez 2, Atotonilco el Grande, HGO, 43300
- Las Truchas Forest21 min drive
- El Chico National Park36 min drive
- Mirador Pena del Cuervo47 min drive
Room options
View all photos for Comfort Single Room
Comfort Single Room
- 23 sq m
- Sleeps 2
- 1 King Bed
View all photos for Double Room, Mountain View
Double Room, Mountain View
- 23 sq m
- Mountain view
- Sleeps 4
- 2 Double Beds
Deluxe Triple Room
- 33 sq m
- Sleeps 6
- 3 Queen Beds
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About the area
Atotonilco el Grande
When you stay at Los Arcos Hotel & Spa in Atotonilco el Grande, you'll be in the mountains and 14 minutes by car from Barranca de Metztilan Biosphere Reserve. .This hotel is 11 mi (17.7 km) from Basaltic Prisms of Santa María Regla Park and 11.2 mi (18 km) from Prismas Basalticos Waterfall.
What's nearby
- Prismas Basalticos Waterfall - 21 min drive
- Las Truchas Forest - 21 min drive
- Duendes Museum - 24 min drive
- El Chico National Park - 36 min drive
- Mirador Pena del Cuervo - 47 min drive
Restaurants
- Pastes "La Dificultad - 7 min drive
- Filwood - 44 min drive
- El Secreto del Socavón - 44 min drive
- La Casa del Té - 44 min drive
- Las Tachuelas Bar - 44 min drive
About this property
Los Arcos Hotel & Spa
Hotel in Atotonilco el Grande with spa services
Los Arcos Hotel & Spa offers 51 accommodations. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include Swedish massages and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 51 guestrooms. Bathrooms with showers are provided. Conveniences include in-room massages, as well as phones with free local calls.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access.
Featured amenities include dry cleaning/laundry services and laundry facilities.
Languages
English, Spanish
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and public transport
- On-site parking options include a garage
Things to do
- Spa services
Family friendly
- Laundry facilities
Guest services
- Change of bedsheets (on request)
- Change of towels (on request)
- Daily housekeeping
- Dry-cleaning service
- Front desk (limited hours)
- Laundry facilities
Spa
- Aromatherapy
- Hydrotherapy
- Massage - Swedish
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- This property does not have any lifts
- Wheelchair-accessible fitness centre
- Wheelchair-accessible (may have limits)
More
- Smoke-free property
Room amenities
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
More
- Free local calls
- Free long-distance calls
- In-room massage
- Laptop-friendly workspace
- Phone
Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: 2:00 PM
Minimum check-in age: 15
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours), key retrieval
Pets
Pets stay free
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Los Arcos Hotel & Spa Hotel
Los Arcos Hotel & Spa Atotonilco el Grande
Los Arcos Hotel & Spa Hotel Atotonilco el Grande
Los Arcos Hotel & Spa Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
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Rating 8 - Good. 0 out of 1 reviews
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Rating 6 - Okay. 0 out of 1 reviews
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Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
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2.0/10
Staff & service