Because of train delays I wasn't sure if I would arrive at the hotel before reception closed. I phoned them to check and they were very helpful and sent me a door code for after hours access. In the event I was about 10 minutes late and someone was still there and gave me a very friendly welcome, which did a lot to alleviate the misery of a stressful journey! I really enjoyed my stay, staff were friendly and efficient, breakfast buffet excellent and room spacious, comfortable and clean. The hotel is well-situated, a quick walk to the town centre and most of the sights. Would definitely recommend.