I've stayed at this hotel twice and I encountered issues both times. There was a live cricket in our restroom light, which isn't so bad when you consider that it can't get out, but it was still a little gross and annoying having to hear it jump around and chirp from within. I brushed it off as just a one-time thing, but there was ANOTHER cricket in our restroom light this past visit. And we were in a completely different room on a different floor! Also, our bathtub wasn't draining the water correctly, so after about showering for 10 minutes or so, the tub would be completely full and we had to manually lift the drain up until the water very slowly, eventually washed away. It was really inconvenient. There was also no hand soap both times I visited, so we had to use the dish soap from the kitchenette area. All of this aside, I cannot commend the staff enough. Everyone I had the pleasure of speaking to was very polite and professional. They really make you feel welcomed. The staff's amazing customer service was definitely the highlight of our visit. I just wish the property was a bit cleaner and that maintenance would take a look at the bathrooms, because it seems like several rooms have drainage problems according to other reviews. All in all, our two visits weren't terrible, but I'm unsure of whether we'd return.