I checked in, went to my room, opened the door, only to find that somebody else was already in my room. I asked him how long he had been in the room, and he said that he had checked in two hours prior. THEY GAVE AWAY MY ROOM, and I had to find out about it by opening the door on some naked guy. They gave me a substandard room as a replacement, and eventually found another room like the first, but this was total incompetence in running a hotel.