We stayed last year and it was great, loved it. However, this year a major storm hit Lake Erie right after 4-oclock check in. Power was lost around 6 pm and never restored to our room throughout check-out the following day. No warm water to even shower after a hot sleepless night in the room. However, some rooms had power restored. We were not one of them. The fridge went into thaw mode and water all over the floor. I had to call the front desk to ask about the status of power and let them know about the fridge. Also, we had a 3-year-old with us who was afraid of the dark. There was NO emergency lighting in the room which was pitch-black. I had to ask for a flashlight so we could at least not bump into things, do diaper changes, and to try to get the little guy to sleep. They provided a tiny flashlight. The hotel offered NOTHING for our inconvenience. Cold water bottle? The restaurant and bar had power and were open so you could eat. The front desk and lobby had power so they could take your money. You COULD buy a novelty ice cream from the cart in the lobby.
We understand that a storm was not their fault, but the fact that some had power and some did not really upset us. Offer a $100 voucher to come back within a year to those that never had power their entire stay. That would have been something. Only money-making options were available. Very disappointed that not one thing was done, nothing offered for a miserable stay.