I had a problem with the key card to my room. It just wouldn’t work to open my room. Three times I went politely to reception to beg to be let into my room. I think it was a defective card, because when I finally got a second card, on my fourth complaint, that worked fine.
The impression I got was that the reception staff couldn’t be bothered. When I arrived and asked if I could leave my bags as my room wasn’t ready, she brought out one label then huffed and puffed when she discovered I wanted to leave 3 items for the day. What is wrong with asking first? When I returned in the evening, it was a different person on reception, so naturally only the suitcase with the label appeared and I had to explain politely 4 times I had two other bags.
Re breakfasts, get there early if you want orange juice or croissants. Because there weren’t any left when I arrived at 9.30 on Sunday. And the choice is very limited. The bread also runs out, so you’re left with scraps of baguettes if you aren’t there early c and I couldn’t find good old tap water anywhere.
The hotel is in a good spot next to the station if you’re using Avignon as a base to explore, although it’s not currently easy to get into as workmen have put up barriers all round the front of the station area.
Overall, could have been much better if staff were a little bit more attentive.