The staff that helped with check-in was not the friendliest and emphasized that we booked through a third party website, which I am not sure why that mattered?
The location of the hotel, in my opinion, is the best of all the hotels in Banff. Located 5 minutes by car, or 30 minutes of walking; it wasn't too close to all the downtown crowds, but also not too far that it would be a long drive.
We stayed in a premier room which had a working fireplace and heated floors. The bathroom was huge with a shower and clawfoot bathtub. We liked that the backdoor gave views to the mountains and to a trail about half a mile down. Fair warning, the room got pretty hot at night so we slept with the windows open while it was 0 degrees Celsius outside.