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Douglas Fir Resort and Chalets

3.0 star property

Photo gallery for Douglas Fir Resort and Chalets

Exterior
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen
Lobby
Loft | In-room dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Fireplace
  • Kitchen
  • Barbecue grill
  • Gym
  • Parking included

Explore the area

View map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪3 min drive‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪4 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen

7.8 out of 10
Good
(11 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft | Living room

Loft in Lodge

7.2 out of 10
Good
(10 reviews)
  • 61 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Murphy Bed

View all photos for Apartment, 1 bedroom on the lower level of fourplex unit

Full-sized fridge, microwave, oven, stovetop

Apartment, 1 bedroom on the lower level of fourplex unit

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit

  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

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The price is AU$157
includes taxes & fees
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About the area

Banff

With a stay at Douglas Fir Resort and Chalets in Banff (Tunnel Mountain District), you'll be within a 5-minute drive of Tunnel Mountain and Banff Centre for Arts and Creativity. .This family-friendly condo is 1.1 mi (1.8 km) from Banff Lake Louise Tourism Bureau and 2.3 mi (3.8 km) from Fairmont Banff Springs Bowling Centre.
View more Condo rentals in BanffOpens in a new window

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Surprise Corner - 2 min walk - 0.2 km
  • Banff Centre for Arts and Creativity - 3 min drive - 1.4 km
  • Banff National Park Information Centre - 3 min drive - 1.7 km
  • Banff Lake Louise Tourism Bureau - 4 min drive - 2.0 km

Getting around

  • Banff Station - 6 min drive
  • Calgary International Airport (YYC) - 98 min drive

Restaurants

  • ‪A&W Canada - ‬14 min walk
  • ‪The Canadian Brewhouse - ‬5 min drive
  • ‪Good Earth Coffeehouse - ‬4 min drive
  • ‪The Old Spaghetti Factory - ‬4 min drive
  • ‪PARK Distillery Restaurant + Bar - ‬5 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

Family fun on the slopes, near Tunnel Mountain
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout drapes/curtains.

2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 130 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies or patios. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
After a day on the slopes, relax in one of the 2 hot tubs. This condo also features complimentary wireless internet access, ski storage, and a picnic area. You'll be on the slopes in no time with the complimentary ski shuttle.
Featured amenities include express check-out, a 24-hour front desk, and an elevator. Free self parking is available onsite.

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1449 out of 3897 reviews
Rating 8 - Good. 1453 out of 3897 reviews
Rating 6 - Okay. 605 out of 3897 reviews
Rating 4 - Poor. 271 out of 3897 reviews
Rating 2 - Terrible. 119 out of 3897 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Norma Allaina

Stayed 2 nights in Sep 2025

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty deck and outdoor furniture. Faucets in kitchen, bathroom, and tub need maintenance and lubrication. Not easily operated. Coffee cups to few and too small.
Stayed 2 nights in Sep 2025

10/10 Excellent

Azim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Only complaint was that the check in counter took an extra hour for us to check in and forgot to give us bus passes. Ended up not being a big deal since bus drivers were cool with seeing our card keys and let us not have to pay on buses.
Stayed 1 night in Aug 2025

6/10 Okay

Josephine Loretta

Travelled with group
The rooms felt very outdated and dull
Stayed 2 nights in Sep 2025

8/10 Good

Laura

Stayed 2 nights in Sep 2025

10/10 Excellent

Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, room comfort

Needs updating bad!

This place needs upgraded so bad! The location is great, and the price is nice, but that’s because it’s so old. If they spent some money and put new, clean things in it they could charge more per night. The space we had was nice and having 2 bathrooms and a kitchen was great, but the couch was old and had cigarette stains on it. The stairs are narrow and the carpet in the whole place is old and stained, our bathtub had stains, and the tile floors were nasty in the corners because of age! It was quiet and the beds were clean and comfortable but if I visited again I wouldn’t stay here until they update things. We also had a large rental vehicle and our assigned parking space had pipes so low we couldn’t park under them and the other space was so narrow we couldn’t get out of the driver door when a car parked next to us. My husband had to crawl through the passenger seat to pull out.
Stayed 6 nights in Sep 2025

8/10 Good

Thomas, Dayton

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good value. Furniture was a little dated but room was large with a full kitchen. Fireplace in room but we did not use it. Parking garage available and handy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Harri

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great living space, good bus connection to town and the rest of Banff, friendly staff
Stayed 4 nights in Sep 2025

4/10 Poor

Nicholas

Travelled with family
Disliked: Property conditions & facilities
The room we had was very dated and falling apart. Luckily the water slides for the kids saved the place. Given the price point, can’t believe how run down the room was!
Stayed 1 night in Aug 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Chalet that we rented for our big family trip was very clean. We were quite impressed with the daily staff that came to ask if we needed anything, e.g., cleaning, more towels, or otherwise. The free transit tickets to go to Banff, and around the area is amazing! An ultimate bonus when you stay here. The only suggestion that I have would be in regards to the pool facilities. It is mainly a waterslide pool, and hottubs (one indoors, one outdoors) type of facility. It would be much more enjoyable if there was a large swimming pool especially because the week we went (last week of August) it was plus 30 everyday. Too hot to use hottubs. Also, please open the hours up earlier and later so that guests can use the hottubs when it is cooler (in the A.M & P.M.) My oldest daughter also cut her foot at the outdoor hottub and needed antibiotics. Overall, the chalets and transportion tickets are great. Thank you.
Waterside pool
Stayed 4 nights in Aug 2025

10/10 Excellent

Audra Eugenia

Travelled with partner
Liked: Cleanliness, amenities
The room was dated but we only used the room to sleep so we didn't mind. Suite was equipped with what we needed and check in/check out and parking was a smooth process overall. Hotel is a 5 min drive from downtown Banff close to restaurants and grocery stores.
Stayed 4 nights in Sep 2025

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shahood

Liked: Cleanliness, amenities, property conditions & facilities
Near by downtown
Stayed 4 nights in Aug 2025

10/10 Excellent

Marty

Liked: Cleanliness
I stayed here with my kids for 5 days this summer. The water slides were a hit with my 11 and 7 year old's. My 7 year old loved the PlayZone area, I was surprised how big the play structure was. One improvement would be to have some wifi service down there for the parents. Like the other reviews say, the place is dated but it's a great price and the kids loved it. Taking the bus into town was very easy, we took the bus multiple times. Much easier than trying to find a parking spot. I would stay here again.
Stayed 4 nights in Aug 2025

2/10 Terrible

Arun

Travelled with family
Disliked: Cleanliness, room comfort

Avoid this place

I rarely write reviews, but this stay was so terrible I feel compelled to warn others. From the moment we arrived, things went downhill fast. The room was absolutely filthy and had a horrible smell . The front desk staff was rude, dismissive and had attitudes. No apology, no solution — just pure unprofessionalism. The worst part? When we requested housekeeping to come clean the room, a staff member actually handed me a vacuum cleaner and said, “Do it yourself.” I thought it was a joke at first. It wasn’t. This hotel clearly has no standards for cleanliness or customer service. Save yourself the frustration and stay literally anywhere else. One star is too generous.
Stayed 3 nights in Aug 2025

8/10 Good

Ferdinand

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All in all, the suite was clean, complete kitchen equipment, helpful daily housekeeping service, quick and pleasant reception and checkout. Occasional welcomed sight of deer in the area. 15 minute ride from downtown. Very clean and comfy bed. It would have been perfect just please clean the toilet inner edges better.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
affordable option and great for young kids
Stayed 3 nights in Jun 2025

10/10 Excellent

Alak

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, good service. Will recommend to friends
Stayed 2 nights in Aug 2025

6/10 Okay

Laine

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Loved the kitchen area and the balcony. I think the rooms need some renovations and the staff service needs to be improved.
Stayed 4 nights in Aug 2025

4/10 Poor

Tracey

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Victoria, El Cajon

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated. Beds were not comfortable and had a dip in the middle of the mattress.
Stayed 1 night in Aug 2025

8/10 Good

ying

Stayed 1 night in Aug 2025

10/10 Excellent

Tracey Ann Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about this resort. Clean . Comfy beds, Great waterslides for the kids. BBQs to cook on. Close to downtown Banff. 5 minute transit ride. Hotel provides free bus passes.
Stayed 3 nights in Aug 2025