My recent experience with transportation services at Quality Inn was unfortunately subpar and left much to be desired. Despite the convenience of the hotel's location, my morning departure experience was marred by several significant issues.
Firstly, my scheduled LYFT driver did not arrive, which caused considerable inconvenience and stress, especially given the early hour and the urgency of making it to the airport on time. This lack of punctuality from the transportation service provider reflects poorly on the reliability and coordination efforts of the hotel.
Secondly, when seeking assistance from the front desk manager, I encountered further disappointment. The manager was unhelpful and seemingly unprepared to handle such situations. Instead of offering viable alternatives or efficiently resolving the issue, she stepped out to smoke, leaving me without guidance or support at a critical time. This lack of professionalism and preparedness was deeply frustrating, especially considering the importance of timely transportation arrangements for guests.
Moreover, the manager's inability to provide any useful suggestions for alternative transport options at 5 am was alarming. This basic oversight suggests a need for improved training and readiness among hotel staff to handle unexpected situations effectively. Such incidents not only inconvenience guests but also reflect poorly on the hotel's commitment to customers.