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Very clean and indoor access to the sm city mall staff were great

This is a very nice, comfortable hotel, located right in the middle of everything in Bacolod. They have two good restaurant options, including a cool rooftop bar with a view of the Capitol park. I will definitely stay here again when I return.

My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends .

The place was cozy and just the right location for me.

Good experience, cleaning lady meet us with the key, she was super. Place was very nice

The property was very nice. The unit was a condo rental managed by Hosteeva. I had to communicate with Expedia and Hosteeva. A confusing grouping of emails and texts. I received messages from Hosteeva requesting additional info, and I was really sure who they were. I had to call and request my final info to gain access into the unit. I picked this unit over others in the same gated condo complex because of the king size bed and sleeper sofa (w/ picture of the sofa included). There was only a queen bed and no sofa. Only a second mattress under the bed. Also advertised was a washing machine and dryer. It was not what I expected. Only a small plastic tub with motor to wash and spin dry. No laundry detergent was provided. There was a pool and gym. But there was a 150 peso ($3) charge per person per day. Not expected. Overall, it is a nice unit in a quieter area of Bacolod. The TV and Netflix were nice. But, I give a poor rating because it is not as advertised. If they update the posting with real facts, I would amend my rating and call it a good value.