Terrible Experience – No AC and Poor Customer Service
I had a very disappointing stay at this hotel in October. Despite the weather in Barcelona being extremely hot, the hotel claimed they had switched to heating for “winter,” leaving the AC completely unusable. The room was unbearably warm, and when we raised the issue with the front desk, they said they would check it, but no one ever came. They also suggested putting the AC on “E” as a fan, but this made no difference. I woke up drenched in sweat, which completely ruined my stay.
The bathroom was another issue—it was so moist that it smelled like a swamp, making it very uncomfortable to use. Despite bringing all of these concerns to the staff, they were unhelpful and dismissive. Overall, I wouldn’t recommend this hotel to anyone. For the price, I expected at least basic comfort, but this stay was far from that. Avoid at all costs if you want a comfortable stay in Barcelona!