Alex at the front desk was amazing, if it wasn't for him our trip would not have been as we expected, he went above and beyond for us to ensure our time was enjoyable.
I have only put 4/5 stars for 'Staff' as upon checkout we were questioned about an outstanding amount for breakfast, which Alex had originally advised would be complimentary at time of check in as a gesture of goodwill, the staff member upon checking out was not aware of this which delayed us exiting the hotel enroute to the airport, this particular staff member did not come across as professional at all making quite unusual faces without talking, there was no language barrier either, it made my wife uncomfortable, my advice would be to ensure notes are made against clients profiles to ensure a streamline process, please note Alex was again wonderful with everything else.