4/10 Poor
Luke
Travelled with partner
3 Jan 2025
Disliked: Staff & service, property conditions & facilities
I stayed here with my husband during the Bath Christmas markets for my birthday.
The one thing going for this hotel is the location. It’s extremely central to the city centre.
We stayed Sunday to Tuesday and paid £325 for a luxury room with garden view.
The price seemed overpriced for the quality of the room.
The decor was tired and the bath and toilet seat in our room were damaged with cracks/chips. The shower was also poor and had no power to it.
On our first night, the fire alarm went off and having not stopped after a minute, we left our room. The receptionist explained it was not real and to return to our room and wait. No apology was given.
The following morning we were woken by a handyman or gardener chipping at the garden slabs. Work like that would be much better if organised from a sociable hour such as 9am.
The parking was £20 per day. We were notified about this in advance but it seems a high price to charge guests especially as there was ample parking during our stay (2 cars).
The one thing we were miffed to was there being a £6 tip per day on our bill when we checked out. I asked for this to removed to the man on reception. I will choose whether I wish to leave a tip and did not appreciate it being added on. The staff should be given £6 from the overpriced room rate if the management wish for them to be rewarded. When it had been removed, the staff members attitude towards me changed and he became offish and discourteous.
We would not return or recommend.
Luke
Stayed 2 nights in Dec 2024