4/10 Poor
Verified traveller
25 Aug 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Heartbroken at the poor quality of the stay we had, I am so disappointed at a time which should have been so full of ease and so lovely for us.
We booked this hotel to make our little court wedding sligtly more special (we are saving for our big wedding end of next year).
I wish we had have booked somewhere else.
The service all round was awful from reception throughout. They did not inform us at check in anything about breakfast. So when we called at 8am on the morning of my wedding to try and pay for breakfast room service, they THEN informed us that we had to book before 2am by using the door handle order form! The person then said they will try and ask the restaurant if they can bring breakfast up to us and theyd call us back.
They did not call back. Not at 9, not at 10, not at 11, never.
Should it be me, a customer, on my wedding morning, be calling reception after they said they would call me back?
The next morning, I called to ask for more milk to be brought up to the room, they said sure, they didn't bring it. Ever.
I ordered room service on the first night - a flat iron steak. Awful, rubbery, cheap piece of meat.
Literally *the* only redeeming feature was the spa area. Decent amount of space for the people attending. Not nice that the actual spa massage/salon didn't run on sundays as I would have loved to book a massage.
Will be ensuring my friends and family are all warned against this hotel, the customer service is simply awful. Wont be returning.
Verified traveller
Stayed 2 nights in Aug 2024