Check-in took over an hour due to the following factors:
No front desk clerk upon arrival, waited 25 mins for one to show up. Once she arrived the process only took a few minutes.
Rooms 226 and 228 were assigned . Room 228 it was next to impossible to open the door as the light was burnt out in the lock mechanism and there was no indication when the handle needed to be operated.Returned to front desk, once again no clerk in attendance. Waited another 15 mins. Was given another set of keys, still 228 would not open. Returned to front desk for 3rd time. Was assigned room 224. Was able to access. Not more than an hour later was settling into room when not one but two cockroaches scurried across the ceiling. Upon further inspection two more were found,. Complained to front desk and was assigned another room, 223. Which was found to be clean. If there had been other hotels with available rooms we would have left this property and booked elsewhere.
The rest of the stay was uneventful, other than it appears to be grossly understaffed. There were multiple occasions when no one was behind the front desk to serve guests. The staff appeared to be trying their best however were called away from the desk to attend other issues constantly. Shakira, Niley and the other staff were extremely pleasant and accommodating, however it seems they were overwhelmed at times.
An older property with much upkeep needed, I would look elsewhere for a budget hotel in the Beaufort area.