2/10 Terrible
Julie
Travelled with family, Business traveller
25 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was horrible. We booked a room with 2 queen beds and a kitchenette. Upon check in we were put in a room with 1 bed and kitchenette. We went back to the front office to have the room corrected and the woman tried to argue telling me the room she put us in had two beds. After several minutes of back and forth she finally switched us rooms, this time 2 beds no kitchenette. It was the end of a long day so we weren't going to argue that further but the room windows did NOT lock, one was open when we got there, the curtains were transparent, there was a cockroach, and the shower had fuzzy mold in it. When we went back down to the office to bring these issues to their attention and request a refund the woman still tried to argue that we were wrong. We had to walk her to the room to show her the problems. She finally acknowledged them but then refused to ussue a refund. We contacted expedia who reached out to the property and were told they would issue a refund the next day. Over a week later there was no refund issued. We tried to contact the hotel but their phone lines were down. Reached back out to expedia who was also unable to reach the property. Eventually, we were able to reach the mananager who explained he's been on vacation for a week but that no manager has been present at the property since he's been gone and nobody else could authorize the refund. That in itself is baffling to me but the complete lack of communication was unacceptable!
Julie
Stayed 1 night in Feb 2025