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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Exterior
7 outdoor pools, open 11:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Rotonda del Fuego, Terra Mítica, Benidorm, Alicante, 3592
  • Villaitana Golf Course
    4 min drive
  • Poniente Beach
    5 min drive
  • Terra Mítica
    6 min drive
  • Alicante (ALC-Alicante Intl.)
    34 min drive

Room options

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family)

  • 84 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room, Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View (2+1)

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Sea View (or Garden View, 2+1)

Premium bedding, down duvets, minibar, in-room safe

Suite, Sea View (or Garden View, 2+1)

  • 98 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, minibar, in-room safe

Superior Room

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea View (2+2)

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View (2+2)

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room Single Use, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room Single Use

  • 42 sq m
  • Mountain view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Superior Room (2+2)

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family 4+1)

  • 84 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Sea View (2+1)

  • 42 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Superior Room (2+1)

  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+2)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family 4+2)

  • 84 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed

Similar properties

Front of property

The Level at Melia Villaitana

Pool
Breakfast included
Spa
Kids pool
4.3 out of 5, Excellent, (79)
The price is AU$316
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Level at Melia Villaitana

About the area

Benidorm

When you stay at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel in Benidorm, you'll be on the Strip, within a 10-minute drive of Poniente Beach and Cala de Finestrat. .This family-friendly hotel is 6.6 mi (10.6 km) from Llevant Beach and 7.2 mi (11.6 km) from Benidorm Palace.

What's nearby

  • Terra Mítica - 6 min drive - 2.4 km
  • Terra Natura - 6 min drive - 4.4 km
  • Aqua Natura - 9 min drive - 5.1 km
  • Benidorm Palace - 11 min drive - 11.7 km
  • Llevant Beach - 24 min drive - 10.7 km

Getting around

  • Benidorm Tram Station - 8 min drive
  • La Vila Joiosa Tram Station - 14 min drive
  • Alicante Intl. Airport (ALC) - 34 min drive

Restaurants

  • ‪Pizza Go - ‬4 min drive
  • ‪New York 3 - ‬6 min drive
  • ‪Restaurante Islares - ‬5 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Popeyes - ‬4 min drive

About this property

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Luxury hotel with 5 restaurants and 7 outdoor pools
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel offers 312 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

This Benidorm hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

7 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Asia Gardens has 2 treatment rooms including rooms for couples. Services include Thai massages, facials, body scrubs, and body treatments. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 312 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a health club, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 200 kilometers.
Enjoy international cuisine at Buffet Udaipur, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Benidorm? This hotel has 10764 square feet (1000 square meters) of space consisting of a conference center and 8 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
A complimentary manager's reception is offered each day.
Buffet Udaipur - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
In Black - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Koh Samui - Overlooking the garden, this theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Palapa - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Bar Bonsai - Overlooking the garden, this bar specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 10 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 200 kilometres
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • 5 restaurants
  • 2 poolside bars and 4 bars/lounges
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Buffet Udaipur
  • In Black
  • Koh Samui
  • Palapa
  • Bar Bonsai

Things to do

  • 7 outdoor pools
  • Arcade/games room
  • Bike rentals
  • Bike parking
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (10764 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Japanese garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: EUR 100
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 10 per day (rates may vary)
  • Airport shuttle fee: EUR 95 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 95 (one-way), (up to 18 years old)
  • Early check-in fee: EUR 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar and geothermal energy, plus a grey water recycling system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from January to December
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Asia Gardens Hotel
Barceló Asia Gardens Hotel & Thai
Barceló Asia Gardens Hotel & Thai Spa
Barcelo Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai
Thai Spa Hotel
Barceló Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai Spa Finestrat
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Finestrat
Barcelo Asia Gardens Thai Spa Finestrat
Barceló Asia Gardens Thai Spa
Barcelo Asia Gardens Hotel And Thai Spa
Barcelo Asia Gardens Thai Spa
Asia Gardens Thai Spa Royal Hideaway Finestrat
Barcelo Asia Gardens Hotel & Thai Benidorm
Barcelo Hotel Asia Gardens
Asia Gardens Thai Spa Royal Hideaway
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Benidorm
Asia Gardens Thai Spa Royal Hideaway Benidorm
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Hotel Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Barceló Asia Gardens Hotel Thai Spa
Barcelo Asia Gardens Hotel Thai Spa
Asia Gardens Thai Spa Royal Hideaway
Barcelo Asia Gardens Thai Spa
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 212 out of 285 reviews" "
Rating 8 - Good. 55 out of 285 reviews" "
Rating 6 - Okay. 11 out of 285 reviews" "
Rating 4 - Poor. 3 out of 285 reviews" "
Rating 2 - Terrible. 4 out of 285 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic getaway
Unfortunately on arriving it became apparent straight away that somehow our booking had been missed. The hotel was not busy so they soon found us a room. Other than a couple of minor issues, phone in room not working, no milk for tea/coffee and having to request an iron, we had a wonderful stay. The staff are fantastic, so friendly and always on hand. Food and service was very good although disappointing that some restaurants were not open.
Stayed 2 nights in Apr 2024

10/10 Excellent

Samuel

.
Stayed 1 night in Feb 2024

6/10 Okay

Gennaro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Jurgita, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with amazing pools and gardens. Wonderful amenities for children. It’s a bit dated but very well maintained.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay.
Stayed 1 night in May 2023

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, amenities
In general it is a great hotel. The amenities are great. Unfortunately, considering that it is a Leading Hotel of the world it does not hold the quality standard. There where areas that where poorly maintained that can be taken care easily such as placemats in the restaurant during breakfast where broken and some tables where damaged. What needs a little more effort is the quality of food. The food lacked taste and was not to the level of other Leading Hotels of the World. Other than this issues I still recommend the hotel and we had a lovely stay with ample rooms, great pools and kids activities.
Stayed 2 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous luxury hotel for blobbing out
A fabulous hotel. We stay there and we never leave the hotel, it is so lovely. Wide range of dining. Best thing is the fantastic atmospheric gardens. Some furniture in our room was just starting to look a little bit worn, but hardly noticable.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dilys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total paradise!
This is an amazing resort set in lush tropical gardens with a very relaxing vibe. We were offered an upgrade to a sea view room however it didn’t feel like an upgrade because apart from being able to see the sea in the distance the only other thing you can see are trees. We had breakfast included which offered a wide choice and was well organised considering the current Covid situation. We also had lunch by the pool which was delicious but pricey. This hotel is five-star and this is reflected in the prices of food and drinks. All in our we really enjoyed our stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Very relaxing and high quality condition of the room. Staff is very friendly
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break benidorm
A truly amazing hotel bet it's the best around benidorm
Stayed 5 nights in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapada de desconexión con el mejor servicio
Fantástico hotel con instalaciones muy bien cuidadas y un servicio inmejorable. Las piscinas y opciones de restaurante hacen que no haga falta salir de allí. Solo un detalle a tener en cuenta, aunque nuestra habitación era “con vista al mar” realmente es “orientación al mar” ya que el hotel queda en una montaña y el mar se ve solo un trocito muuuuuuuy a lo lejos
Stayed 2 nights in Sep 2019

8/10 Good

Chris, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with great decor and very helpful staff (Miguel, in particular) with nothing too much trouble. Food in the buffet was excellent, as were the other restaurants in the hotel. Drawbacks were that not all restaurants were open every day, and the main issue was the lack of sun lounger space round the pools as well as guests 'reserving' sun loungers for the whole day.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the food options. As vegetarians, we were very limited in choice
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel if you need to relax. The staff were incredible.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Fifth visit so we knew what to expect. However, I do think they would benefit from building a tennis or padel court on site.
Stayed 5 nights in May 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and luxurious
Peaceful but can get busy with families and conferences. Families gravitate to Zen pool with snack bar. Onsite food and drink expensive
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not family friendly for those with toddlers/babies
Beautiful grounds and rooms. Service in main restaurant and on arrival was very good and welcoming. However we were disappointed with service provided for family with young children. We were charged (price of an expensive coffee) for cows milk for baby (in other five star hotels we have stayed this was complimentary) also we ran out of nappy wipes, none were provided/available in hotel (not even in kids club) and nowhere in hotel to buy them, so had to leave hotel to buy them (in other five stars stayed at were complimentary). Dinner only available from 7.30pm in all the restaurants, there is only a bar serving burgers/salad before then in the evening. This may be a Spanish thing dining late, but very inconvenient for parents of young children that sleep early. Summary: Beautiful grounds, nice breakfast but despite saying is family friendly hotel does not provide good service to those staying with young children (toddler age/babies).
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We thought the hotel was nice, however it says it’s a family oriented hotel. From what we experienced this wasn’t the case. We were all packed around one small pool, while the adults only areas were completely empty. I suppose because most people chose the hotel as it’s alleged to be family friendly. The kids club seemed to be closed most days and due to the terrible weather (obviously that’s outside the hotels control) we weren’t allowed to use the hotels only indoor pool which is adults only. If you like feeding fish at 11am everyday, that seems to be the only activity the kids club readily did. There were major leaks throughout the hotel, again largely due to the weather but after three days still weren’t dealt with. Given the cost if you’re a family I would look elsewhere or in a group (two families or more) think about a nice lavish villa for the price you pay here. Such a shame as we were really looking forward to it.
Stayed 5 nights in Apr 2019