After staying here I feel a bit bamboozled by this property. Check in is listed at 1pm and when we arrived at 4:30 we were told our room was not ready but that it should only be about 15 minutes. After an hour it was still not ready and when we went to ask about the status we were told it was cleaned only to go up and find it was still dirty. We finally got into our room at 6:30, a full 2 hours after we arrived and 5.5 hours after the listed check in. The front desk person was kind and comped our dinner.
Online it showed there was an indoor pool only to arrive to an outdoor pool, which required an extra charge and reservation. We inquired about laundry, and we’re told that it wasn’t available. We were fully expecting laundry at this hotel as listed. We inquired about massages at the spa, but were told that they would have to check on the massage therapists availability. They never did and it seems weird that they would only have one massage therapist for an entire hotel. This is certainly not what I would expect at a 5 star hotel. And I certainly didn’t expect to feel nickled and dimed at every turn.
When arriving there was also no one to greet us and tell us where to park which was a bit bizarre.
The breakfast was fine, but again, not anywhere near a 5 star hotel.