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PHÖNIX Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for PHÖNIX Hotel

Reception
Front of property
In-room safe, desk, laptop workspace, soundproofing
Exercise/lap pool
Comfort Double Room, Park View | City view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Pool
  • Spa
  • Parking included

Explore the area

Map
Am Räschen 2, Bergneustadt, 51702
  • Bergisches Land Nature Park
    1 min walk
  • Jägerhof
    8 min walk
  • Burgebr. Einkaufsmar Bus Stop
    13 min drive
  • Cologne (CGN-Cologne - Bonn)
    52 min drive

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 17.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View

Comfort Double Room, Park View

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Victor's Residenz-Hotel Gummersbach

Pet-friendly
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (252)
The price is AU$117
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Victor's Residenz-Hotel Gummersbach

About the area

Bergneustadt

Located in Bergneustadt, PHÖNIX Hotel is a 1-minute drive from Bergisches Land Nature Park and 7 minutes from Aggertalsperre. .This spa hotel is 4.6 mi (7.4 km) from Gumbala Water Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park.

What's nearby

  • Bergisches Land Nature Park - 1 min walk
  • Aggertalsperre - 7 min drive
  • Gumbala Water Park - 8 min drive
  • Monte Mare Reichshof-Eckenhagen - 10 min drive
  • Eckenhagen Monkey and Bird Park - 10 min drive

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪SinThorn - ‬3 min drive
  • ‪Gaststätte Rustica - ‬19 min walk
  • ‪Chilis Imbiss - ‬15 min walk
  • ‪China Restaurant Drachenpalast - ‬15 min walk
  • ‪Clarenbach`s Cafe - ‬11 min walk

About this property

PHÖNIX Hotel

Hotel in Bergneustadt with a full-service spa and free valet parking
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures.
Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch or dinner at Panorama Restaurant, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English, German, Polish, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 20-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay

Payment types

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 116 reviews" "
Rating 8 - Good. 54 out of 116 reviews" "
Rating 6 - Okay. 11 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Travelled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Hans walter

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Elmar

Stayed 2 nights in Aug 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024

8/10 Good

René

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kai

Stayed 1 night in Jul 2024

8/10 Good

Karl-Heinz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Stayed 2 nights in Jun 2024

6/10 Okay

Christopher von

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Für eine Nacht reicht's, aber weder ist der Raum klimatisiert, noch sind die Betten wirklich Kingsize - es sind halt zwei Matratzen mit Lücke. Das Personal hat die Rezeption nicht im Blick, es gibt auch keine Klingel - Wartezeiten vorprogrammiert. Es gibt keine Jalousien, im Sommer wird's also um 4:30 Uhr hell im Raum - geht absolut gar nicht, wenn man nicht dran gewöhnt ist. Man hört die Straße trotz geschlossenen Fenstern, generell ist das Zimmer sehr hellhörig gewesen. Dafür 25€ für eine Nacht für einen Hund finde ich unverschämt.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Umgebung, ruhig gelegen, tolle Zimmer, sehr freundliches Personal, tolles Frühstück - nur zu empfehlen 👍
Stayed 1 night in May 2024

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großes, sauberes Zimmer / Badezimmer. Kostenlose Nutzung des Wellnessbereichs (Sauna / Pool). Sehr gutes Frühstück. Kostenlose Parkplätze.
Stayed 1 night in Apr 2024

6/10 Okay

Martin

Stayed 3 nights in Mar 2024

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Hans-Jörg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ilona

Travelled with partner
Liked: Amenities
Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

Fritz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir fühlten uns direkt zu Hause
Stayed 4 nights in Jan 2024

10/10 Excellent

Ruud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Frank

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da das Wetter am Wochenende nicht mitgespielt hat, haben wir die Saunalandschaft genossen.
Stayed 1 night in Dec 2023

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023