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Room type Options Nightly price Book
Standard Double Room
20 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Deluxe Double Room, Park View
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Comfort Double Room, Park View
20 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Family Quadruple Room
1 King Bed and 1 Large Twin Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Standard Single Room
17.0 square metres
1 Twin Bed
Room sleeps 1 guest
Select dates to see price
Family Triple Room
24.0 square metres
1 King Bed and 1 Twin Sofa Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Hotel in Bergneustadt with a full-service spa and free valet parking

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
Laundry facilities
24-hour front desk

Located in Bergneustadt, PHÖNIX Hotel is a 1-minute drive from Bergisches Land Nature Park and 7 minutes from Aggertalsperre. This spa hotel is 4.6 mi (7.4 km) from Gumbala Water Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park.

Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Satisfy your appetite for lunch or dinner at Panorama Restaurant, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Total number of rooms - 58
  • Airport transport (surcharge)
  • Laundry facilities
  • Garden
  • Safe-deposit box at front desk
  • Spa services on site
  • Picnic area
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Full-service spa
  • Meeting rooms
  • Steam room
  • Sauna
  • Designated smoking areas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 1
  • Number of indoor pools - 1
  • Snack bar/deli
  • Free self parking
  • Free valet parking
  • Number of bars/lounges - 1
  • Luggage storage
  • Terrace
  • Newspapers in lobby (surcharge)
  • Electric car charging station
  • Banquet hall
  • Vending machine
  • Food and water bowls

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • German
  • Russian
  • Polish
  • Turkish

Parking

Free self parking , Free valet parking

Room Amenities

PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Desk
  • Separate sitting area
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Slippers
  • Shower only
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • TV size 20
  • TV size (measurement) inch
  • Heating
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available on request

Where to Eat

Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Things to do

  • Hiking/biking trails nearby
  • Playground on site

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages
  • Hot stone massage

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 15.0 per stay.

Pet Policy

  • Pets allowed for an extra charge of EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property does not follow sanitisation practices of any association

Fees

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • PHÖNIX Hotel Bergneustadt
  • PHÖNIX Bergneustadt
  • PHÖNIX Hotel Hotel
  • PHÖNIX Hotel Bergneustadt
  • PHÖNIX Hotel Hotel Bergneustadt
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