I recently stayed at Hotel Berlin Berlin while attending a conference in the city and, unfortunately, my experience fell short of what I’d expect from a 4-star hotel.
To start with the positives, the hotel is centrally located, making it convenient for exploring Berlin or attending nearby events. The rooms were nice and clean, and it was clear the staff did their best, working hard to help despite being very short-staffed.
However, there were several major issues that affected my stay. The customer service was disappointing, primarily due to an obvious lack of staffing. The hotel relies heavily on an automated check-in desk, which, for most guests, simply did not work. This failure meant that the limited staff on-site had to process the majority of check-ins manually, causing long delays. My own check-in was well over an hour later than expected, which was a frustrating start to my stay. I encountered a similar issue at check-out, and due to the long wait and continued technical issues, I eventually left without properly checking out.
While the hotel offers 4-star facilities, the service and experience were closer to 2-3 stars. For the price, there are certainly better options in Berlin that offer a much more reliable and polished experience.