Me and my friend really looked forward to our stay after hiking and camping in rainy weather in Snowdonia. We booked specifically for the spa, so were beyond disappointed upon arrival, when we were told that we could not book a slot in the spa because all slots were being saved for GroupOn guests which had this feature included in a deal - but who might or might not even want to use the spa!
Despite there being free slots, we were not allowed to book one. I am absolutely appalled by this - hence the low rating. I think that if you have a deal on which prevents other guests to enjoy their stay fully, then send out an email and give us a chance to book elsewhere. After begging and getting a bit annoyed, the person at reception finally gave us a 5pm slot - only because some GroupOn guests had not arrived in time.
2nd disappointment: no hot water in the room, showered in freezing water.
The 3rd disappointment came when we wanted to book a table for dinner. At check-in we were told that we could decide re dinner later. At 6pm we tried to book at any time they had a table free, we were flexible. Only to be told that everything was fully booked. Surprised that a hotel doesn't do more than one sitting, we could see the dining room currently had plenty of room. But we ate elsewhere and came back just after 8pm. To find an abandoned dining room and a half-empty bar! Must've been a crammed hour of dinner service while we were away!!