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Mercure Exeter Southgate Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    3 min walk
  • Princesshay
    4 min walk
  • Exeter Cathedral
    6 min walk
  • Exeter (EXT-Exeter Intl.)
    17 min drive

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Exeter

With a stay at Mercure Exeter Southgate Hotel, you'll be centrally located in Exeter, within a 15-minute drive of Dartmoor National Park and Exeter's Historic Quayside. .This family-friendly hotel is 0.2 mi (0.4 km) from Barnfield Theatre and 0.2 mi (0.4 km) from City Wall.

What's nearby

  • Exeter's Historic Quayside - 3 min walk
  • Exeter Cathedral - 6 min walk
  • Spacex - 6 min walk
  • Exeter Phoenix Centre - 8 min walk
  • University of Exeter - 19 min walk

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with a health club and a sauna
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Make yourself at home in one of the 156 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Don't miss out on the many recreational opportunities, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Exeter? This hotel has 151 square feet (14 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per night)
  • On-site parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Gate House Restaurant

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Children's games
  • Free rollaway/extra beds
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space (151 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 112
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to shops, cathedral and Exeter quay. Rooms were well appointed and spotlessly clean. Staff were very friendly and helpful.
Stayed 2 nights in Sep 2024

8/10 Good

Sivay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Reena

Stayed 1 night in Sep 2024

8/10 Good

Geraint

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

John

Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , parking , very clean hotel would recommend
Stayed 1 night in Sep 2024

4/10 Poor

Nigel

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Dated
Stayed here for mant years in business trips. Room was very tired and dated, 3rd floor. Used to be a good standard hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stay
Amazing service and everything we needed in a hotel room. All staff members went out of their way to help make our stay as comfortable as possible. Thank you very much
Stayed 1 night in Sep 2024

6/10 Okay

Nigel

Business traveller
Disliked: Property conditions & facilities, room comfort
Poor stay
Stayed here many times. Been give room 385. Very tired and not up to the standard expected for £130 a night. Decor is poor and windows are leaking
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

8/10 Good

Donald, Murillo

Travelled with partner
Liked: Staff & service
Room was old, mattress needs to be replaced. Restaurant staff were lovely. Once again we got caught with no breakfast included due to booking through Expedia. At £16.95 it was to expensive so walked up to the High street and bought groceries as there was a fridge in the room.
Stayed 3 nights in Sep 2024

8/10 Good

Beccy

Stayed 1 night in Aug 2024

10/10 Excellent

Saqib

Stayed 1 night in Sep 2024

6/10 Okay

JANET

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We've stayed at this property many times ove the years always look forward to using the pool and leisure facilities,unfortunately now as guests you have to pay £10 each to use them so now maybe time for a rethink location brilliant
Stayed 1 night in Sep 2024

10/10 Excellent

Josh

Stayed 1 night in Aug 2024

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel looks very impressive when you enter. The staff were all very nice and the common areas / restaurant all looked good. Our room was a great size with king sized bed and sofa bed. Unfortunately one of the curtains was hanging off and the air con didn’t work, luckily we had a fan and the windows opened. The bedrooms need some maintenance and deep cleaning. I would stay again but this hotel could be so much nicer. We used the pool and had breakfast, both very good.
Stayed 1 night in Aug 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Room Spacious and Clean. Reception and Waiting Staff all very polite and welcoming. Only disappointment was having to pay £10 to use the pool. This is per stay, so reasonable for longer stays but we were only staying one night. We decided not to use the pool, which was disappointing as the pool was one of the facilities that stood out from other hotels in Exeter and why we booked. Expected this to be included in the price as it’s a facility. That being said, I would recommend a stay here
Stayed 1 night in Aug 2024

6/10 Okay

susan

Swimming pool good but shouldn’t have to pay. Sauna not working.
Stayed 1 night in Aug 2024

8/10 Good

Kathryn

Stayed 1 night in Aug 2024

4/10 Poor

Nikki

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy Room
We were given an accessible room even though we are able bodied. The room was on the first floor at the front of the building, above the smoking area. We were kept awake until 4:30 in the morning due to rowdy guests sitting on the benches every half hour or so. I tried calling the front desk but didn’t get an answer.
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a privilege double room Clean comfortable and very convenient Nice breakfast and great staff Just note there is a £15 charge for parking and a £10 charge to use the pool and sauna etc For the money I can’t fault it
Stayed 1 night in Aug 2024