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Mercure Exeter Southgate Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Gym
  • Restaurant
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    3 min walk
  • Princesshay
    4 min walk
  • Exeter Cathedral
    6 min walk
  • Exeter (EXT-Exeter Intl.)
    17 min drive

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Exeter

With a stay at Mercure Exeter Southgate Hotel, you'll be centrally located in Exeter, a 3-minute drive from University of Exeter and 14 minutes from Dartmoor National Park. .This family-friendly hotel is 0.2 mi (0.4 km) from Exeter's Historic Quayside and 0.2 mi (0.4 km) from Barnfield Theatre.

What's nearby

  • Exeter's Historic Quayside - 3 min walk - 0.3 km
  • Exeter Cathedral - 6 min walk - 0.5 km
  • Spacex - 6 min walk - 0.6 km
  • University of Exeter - 19 min walk - 1.6 km
  • Exeter Northcott Theatre - 5 min drive - 2.8 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with a health club and a sauna
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Make yourself at home in one of the 156 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Don't miss out on the many recreational opportunities, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Exeter? This hotel has 151 square feet (14 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per night)
  • On-site parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Gate House Restaurant

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Children's games
  • Free rollaway/extra beds
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space (151 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 112
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 175 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for where we needed to be. Wedding at another venue. Lovely breakfast. Only criticism is having to pay to use the swimming pool etc per session. So didnt bother.
Stayed 2 nights in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for night just me wasn’t really my style
Was visiting family, upgraded to a privilege room was okay, basic tv nothing special other hotels better more Modern
Stayed 1 night in Aug 2024

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
£10 per person per visit to go in the pool
Stayed 1 night in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Had quite a pleasant stay although in some areas it’s looking a bit tired. Staff were very friendly and breakfast was of a good quality. Wouldn’t hesitate to stay here again
Stayed 3 nights in Aug 2024

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Roger

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bad points.£ 10 for swimming not good should be inclusive with room.£15 parking a bit steep. Television controller tape to hold batteries in no cover .One side of bed USB charging point did not work.Bed not great comfort. Good points shower excellent . Beverage tray good .quite room.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is lovely hotel very close to the city centre. It is a shame that you now have to pay £10 to use the swimming pool and hot tub. These used to be free and this perk was one of the reasons I stayed there. Good buffet style breakfast with lots of choice.
Stayed 2 nights in Aug 2024

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Expensive overall, parking and restaurant costs far too much for quality of food and service offered
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was lovely been before but check in was awful didn’t believe what I said when they had left the breakfast addition pending on the system and then tried charging me full price till I managed to prove I had done it. Also the additional cost of using the pool isn’t great as a resident
Stayed 1 night in Aug 2024

8/10 Good

Tony

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, however, hotels.com didn’t make it Clear that there was an additional charge to use the pool and jacuzzi
Stayed 3 nights in Aug 2024

8/10 Good

Dan and esther

Liked: Cleanliness, staff & service, property conditions & facilities
Price point good
Stayed 3 nights in Jul 2024

6/10 Okay

Charlene

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Mike

Travelled with partner
Liked: Staff & service, amenities
Disappointing all round
Stayed 1 night in Jul 2024

6/10 Okay

leemichael

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Purple

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area it was located was accessible walking to a variety of places.
Stayed 2 nights in Jul 2024

6/10 Okay

Joy

Liked: Staff & service
Disliked: Property conditions & facilities
There was no air-conditioning and our windows were bolted shut during a sweltering weekend. Thankfully the staff were more than accommodating and assisted with a dusty fan and unbolting the window. Reception during check in made our stay pleasant and was more than welcoming and went out of their way with complimentary goods.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Stayed 2 nights in Jul 2024

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Elena

Stayed 2 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Hee Soo

Travelled with group
Liked: Cleanliness, staff & service
Staff was nice and friendly
Stayed 2 nights in Jul 2024

2/10 Terrible

Simon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Awful stay as the entire hotel aircon system was broken, room was crazy hot and it was impossible to sleep. Staff were unhelpful and defensive about the situation - frankly bizarre that they had no idea about how and when the system might be repaired (it wasnt by the following day.) The water also went off for hours the next morning.
Stayed 1 night in Jul 2024