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Hilton Birmingham Metropole

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Birmingham Metropole

Indoor pool
2 bars/lounges
Exterior
Reception
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Pendigo Lake
    3 min walk
  • National Exhibition Centre
    8 min walk
  • Resorts World Arena
    8 min walk
  • Birmingham (BHX)
    7 min drive

Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Business Lounge Access | Living area

Junior Suite, 1 King Bed, Business Lounge Access

  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 293 out of 689 reviews" "
Rating 8 - Good. 172 out of 689 reviews" "
Rating 6 - Okay. 99 out of 689 reviews" "
Rating 4 - Poor. 82 out of 689 reviews" "
Rating 2 - Terrible. 43 out of 689 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

debra, Northants

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, had a really nice stay, could do with a fridge in room,
Stayed 1 night in Sep 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Disappointed that the heating didn’t work in the room. There was a heater provided but the sockets are half way up the wall so it felt as though it was stretched.
Stayed 2 nights in Sep 2024

6/10 Okay

Ryan

Business traveller
Most of it was fine but the dining was awful. The restaurant was closed for a private function (unknown/unmentioned at time of booking) so I had room service. I tried to ring down for it but there was no menu and the phone didn't work. There was a QR code stuck on the mirror instead. I paid £48 for a salad, a chicken curry dish and sparkling water. There as a £6 tray charge. However the food arrived in paper boxes, in a carrier bag. No tray, no plate, no service really. The delivery man was brusque. It would be much more in keeping with the hotel to have a proper room service menu, on real paper not a QR code. Please present the food on real crockery.
Stayed 1 night in Sep 2024

6/10 Okay

Jane

Business traveller
Liked: Cleanliness
The Hilton is an average big hotel that thinks it’s something better. I’ve stayed there several times because it’s near the venue of our event. Small touches that are appreciated by travellers and I see at budget hotels let alone ones that charge £450 for one room for two nights excluding breakfast - no drinking water in the room. No biscuits with the (very basic) tea/coffee facilities. I asked for water and was told it ‘wasn’t their policy’ and I could drink from the bathroom tap! Someone did eventually came up with cans of still water. My room was an ‘executive’ room I think but no on mentioned the Exec Lounge with complimentary drinks & snacks to me so I didn’t use it. You have to pay extra to use the pool. The drinks at the bar are very expensive and some of the bar staff seemed untrained, having no idea of the wines or gins on offer.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Maxine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Anne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managed to check in before it got too busy fortunately. An hour later it was ridiculously crazy, no room to move in the reception area.
Stayed 1 night in Sep 2024

6/10 Okay

James

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
10min queue at checkin. Very unusual room with open shower viewable from the door. Also no bedside table and you had to get out of bed to turn off the lights. Also noisy from corridor and outside. Over priced for what you get!
Stayed 1 night in Sep 2024

8/10 Good

Matt

Business traveller
Stayed 1 night in Sep 2024

6/10 Okay

Jo

Business traveller
Liked: Staff & service, property conditions & facilities
The Hotel itself is huge with 8000 rooms but also very old and tired looking. It doesn’t look like a Hilton on arrival. The room was good we had two double beds (small doubles) you could tell the carpet hadn’t been hoovered and the builders hadn’t removed the plastic off the bath panel, every else was just fine. The hotel is noisy as it’s very close to the airport, if you enjoy listening to planes take off and land then you’re all good. Breakfast was brilliant! Lots of choice to eat, bar/coffee bar was nice. Vending machines were all empty! The pool was lovely, changing rooms only has 2 private cubicles, the floors were dirty full of hair and mucky footprints from outdoor shoes and the electronic lockers… everyone had problems with them, they are temperamental, they look aesthetically pleasing but not useable. We also paid an extra £20 to keep the room on till 3pm, but checked out early due to a cleaner stood outside the door saying she wants to clean the room and go home, then proceeded to knock every 15 mins even though I explained I had paid extra and there was a do not disturb sign on the handle outside. The hotel did refund us the extra £20 we paid. But still… have a word! Won’t be rushing back there anytime soon.
Stayed 1 night in Sep 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Hotel - Wonderful Pool
One night business stay. Very comfortable and clean room. No fault there. Hotel is vast so lots going on and as a consequence so wasn’t the best - that’s the only gripe. That being said once realised issues were dealt with positively and promptly.
Stayed 1 night in Sep 2024

10/10 Excellent

Ikechukwu

Stayed 2 nights in Sep 2024

2/10 Terrible

Louise

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in here to go to the NEC. We stayed here before and it was very nice - not this time. The corridors were very tired, damaged peeling paint, generally very shabby overall. Our bathroom stank of stale urine so we asked to be moved. Housekeeping was sent to clean the bathroom but I still wanted to be moved as if it had been cleaned so badly initially what else was dirty? We were eventually moved to another room which had been sprayed so heavily with air freshener that it gave me a splitting headache and started to trigger an asthma attack in my husband. Rang again for another room and was told all rooms would smell like that, apparently not, the first one stank of old pee! The woman on the phone was less than helpful, I told her if the air freshener in every room was the case then we couldn’t stay there as their products were making us ill and I demanded a refund, which was agreed. We booked into the Crowne Plaza over the road and had a very pleasant stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Christian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable, spacious room. An elegant interior with a fantastic swimming pool. The breakfast options were the best I've ever seen
Stayed 2 nights in Sep 2024

10/10 Excellent

amanda

Travelled with family
Liked: Amenities
We had a great stay, but the only downfall to me was the family room size which was very cramped with 2 beds in there. Could have done with a bit more room. The staff were helpful.
Stayed 1 night in Aug 2024

8/10 Good

Sabrina

Stayed 3 nights in Jul 2024

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good hotel great location, like most of the big chains, food and drinks and car parking expensive but overall a good experience
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Stayed 1 night in Aug 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Alan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Hilton Ever!! Parking is expensive.. even Premier in include FREE parking as your a paying guest. NOT Hilton….£29 extra on top of an already expensive room. The room had paper this walls, was up all nite due to loud people from a conference. Not consideration for people sleeping at 2am! This was by far the worst place at the NEC to stay. Would not recommend at all. The only thing about the stay that was good was the breakfast. Everything else was a let down/rip off. Will not stay here again and probably won’t consider any other Hilton.
Stayed 1 night in Aug 2024