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The ladies at reception are very friendly. I received a free upgrade to a larger room and also enjoyed complimentary drinks from the bar. The location is convenient, as it's within walking distance to all the places I wanted to visit in Bern. They also have a very nice gym.

The Best Western brand name attracted me to this hotel. Finding the brand name from the street was a bit tricky. One this was sorted out, my stay was super.

Property was nicely presented and the reception was welcoming. The facilities were also clean and nice to use. Good location as well and easy to get to.

Awesome friendly, delightful front desk staff. Very good restaurant on premises, which was packed.

I stayed here for 2 nights in 4 days, same room both times so cannot comment on different room types. From the moment you walk through the entrance the welcome is very warm. Check-in quick and very friendly, glass of bubbly if that floats your boat. The hotel has the feel of a grand country house with generously sized rooms, a separate closet/ room for clothing etc and a good-sized bathroom. Bed very comfortable, pillows soft but a bit slim but there are spares in the room so all good. Checkout just as quick with the offer of a bottle of water for the journey. I didn't eat in the hotel so unable to comment on the restaurant. Overall, lovely hotel which is very well located by the lake, with a very friendly set of staff. Highly recommended.

Hotel staff, especially Jessica, were very pleasant and helpful.