I was welcomed by a chap called Dom at the front desk who was very polite, professional and couldn't do enough!
I had a couple of drinks and something to eat in the Stables bar where I was served by Ellie, again, very chatty, welcoming and a credit to the hotel, I asked for the names of the two people as I knew I wanted to leave them a glowing review!
The food was fantastic too, all in all, a very pleasurable trip.