2/10 Terrible
Ann
Travelled with partner
9 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the service staff was exceedingly friendly, the hotel condition is TERRIBLE. None of the items you would expect in any chain hotel were not included. NO CLOSETS in the rooms - a flimsy wardrobe bolted to the wall like 5 inches wide, with NO HANGERS. NO full length mirror. If you want to plug in your electronics,ONLY ONE plug, and not near the bed. I was unable to use a medically necessary CPAP machine. Plug in bathroom didn't work. No blow dryer, and when I called for one, the replacement provided also didn't work. Got one on the third try but had to use it without a mirror in the room. The parking on the Expedia site indicated $15 per night self park - but in reality only valet parking at $35 per night! Parking not on the hotel property is a scary, dark lot across the street with no clear instructions of how to pay. Asked multiple times to speak to a manager, and never heard anything. No manager on the property all weekend. I posted a complain on Marriott Bonvoy where I am a platinum member, and no action taken. When I called Marriott, they said I had to deal directly with the property. Called the property 5 times over 2 days to get to front desk to ask for manager, and never managed to reach a human being. This experience has dramatically reduced my impression of Marriott. AVOID THIS HOTEL
Ann
Stayed 4 nights in Nov 2024