2/10 Terrible
Brady
Travelled with family
12 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely horrible
We were travel down to move and we had two very tired young children, and we also very tired we wanted to relax and recharge. We specifically chose this hotel due to the pictures and ratings, we saw the pool and hot tub and were very excited. We got there all checked in and up to our room and settled got dressed to head to the pool and hot tub to find a DISGUSTING pool and a non existent hot tub that had been filled in and floored over. The pool was dirty slimy to the point where my daughter slipped getting in before I could see how bad it was, filled with bugs, shower in the pool room did not work and was mold, bathroom with no lock moldy and gross. We head to our room disappointed and for my daughter to wash the nasty water off i decided to look around the room just incase only to find mold all over the windows and in the bathroom, hair on the towels broken drawers. Also i found this to be very odd for a hotel but there was this huge gap under the door it was at least 2 inches big you could see the hallway, we felt unsafe so decided to block the door for safety. I went to the front desk to ask about all of this only to be offered another room which wouldn't have changed anything because everything was gross. As I am expressing my concerns and problems to the front desk clerk, His name was Dave and what I got in response was him staring at my breast in which I told him where my eyes were and he just grinned and offered a new room. Lets just say it was very unpleasant.
Brady
Stayed 1 night in Nov 2024