The Worst Hotel Experience I’ve Ever Had!
If you book through a third-party service like Expedia, be prepared for subpar treatment. This hotel clearly prioritizes direct bookings and treats other guests like second-class citizens.
The hotel’s website claims they offer on-site parking for $15 with limited availability, so we arrived early to secure a spot since my father is handicapped. At 4:30 PM, we were told parking was fully reserved. After speaking to the manager, she admitted they prioritize Hilton members and extended stay guests. After a lengthy discussion, she reluctantly gave us one parking decal for my father.
Once we parked, our room keys didn’t allow us entry through the back door. When I reported this issue, the staff casually said it “sometimes happens” and suggested the batteries might be dying. Right after, I watched two other guests use their cards with no issues. I had to go back to the front desk, where they finally reprogrammed our cards, allowing access to the back door. The inconvenience was brushed off as “unintentional.”
Despite booking two rooms on the same reservation, they placed us on different floors—one on the 4th and the other on the 7th—making our stay even more inconvenient.
To top it off, we noticed several hotel employees parking in handicapped spots, which is completely unacceptable and shows a total lack of consideration for those who actually need them.