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The Queens Hotel & Victoria Cloisters

2.0 star property

Photo gallery for The Queens Hotel & Victoria Cloisters

View from property
Water view
Lounge
Iron/ironing board, bed sheets
Breakfast and dinner served, British cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Free WiFi

Explore the area

View map
Queens Staith, Skeldergate, York, England, YO1 6DH
  • Place, York Christmas Market
    ‪3 min walk‬
  • Place, Shambles
    ‪6 min walk‬
  • Place, York Minster
    ‪7 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪49 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room Single Use, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom

9.6 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Double Room, 1 King Bed, River View

8.6 out of 10
Excellent
(8 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

7.6 out of 10
Good
(13 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Family Room, River View

Superior Family Room, River View

Superior Family Room, River View

9.2 out of 10
Wonderful
(11 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Smoking Room

Double Smoking Room

Double Smoking Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 19 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex) | Living area

One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex) | Living area

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Double Room with Shower

Accessible Double Room with Shower

Accessible Double Room with Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room with Shower

Accessible Twin Room with Shower

Accessible Twin Room with Shower

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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Miscellaneous
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  • Free WiFi
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  • Air conditioning
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4.3 out of 5, Excellent, 1,005 reviews
The price is AU$144
includes taxes & fees
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Radisson Hotel York

About the area

York

A stay at The Queens Hotel & Victoria Cloisters places you in the heart of York, within a 15-minute walk of Shambles and York Minster. .This hotel is 1.6 mi (2.6 km) from University of York and 1.7 mi (2.7 km) from York Racecourse.

What's nearby

  • York Christmas Market - 3 min walk - 0.3 km
  • Jorvik Viking Centre - 3 min walk - 0.3 km
  • York City Walls - 3 min walk - 0.3 km
  • Shambles - 6 min walk - 0.5 km
  • York Minster - 7 min walk - 0.7 km

Getting around

  • York Station - 9 min walk
  • Leeds (LBA-Leeds Bradford) - 42 min drive

Restaurants

  • ‪Drift-In Cafe - ‬3 min walk
  • ‪Tank & Paddle - ‬1 min walk
  • ‪Yates York - ‬2 min walk
  • ‪Lil’s Bar And Bistro - ‬3 min walk
  • ‪Red Chilli Supermarket - ‬3 min walk

About this property

The Queens Hotel & Victoria Cloisters

Riverfront hotel with a 24-hour front desk and a restaurant
The Queens Hotel & Victoria Cloisters offers 78 accommodations with hair dryers and complimentary toiletries. 32-inch Smart televisions come with digital channels.
Stay in one of 78 guestrooms featuring Smart televisions. Digital television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include portable fans, and irons/ironing boards can be requested.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
Enjoy a satisfying meal at Royal Brasserie serving guests of The Queens Hotel & Victoria Cloisters. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Royal Brasserie - This brasserie specializes in British cuisine and serves breakfast and dinner. Reservations are required.
Riverside Lounge - Onsite bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 19 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 11.95 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 for adults and GBP 9.00 for children
  • Self parking fee: GBP 19 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, onsite parking, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

The Queens Hotel & Victoria Cloisters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Rhonda, Mill Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel backed onto the river. The rooms were large and had modern bathrooms. Brwajdast was goid with a nice dining area. There was a large common room. Rooms were cleaned each day and tea,coffee and cookies replenished. No airconditioning so with the windows open, it was a little noisy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Laura

Stayed 2 nights in Jun 2025

8/10 Good

Lionel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bar and breakfast need improved organisation.
Stayed 1 night in Jul 2025

10/10 Excellent

Adolfo

Stayed 1 night in Jul 2025

6/10 Okay

Alistair

Not Great

Breakfast was the worst buffet I've had this year. Deep-fried oil-filled mushrooms, cheap sausage and tasteless scrambled eggs. Lacking in quality sums up the whole hotel. On the plus side, good location in central York
Stayed 1 night in Jun 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Very dated

It’s a very dated hotel. The bedroom was bare with very plain furnishings. If you’re looking for a place that feels special, this isn’t it. However, if all you want is a room (that doubles sauna) then it’s ok. But city centre prices, so ok but pricey Very little in the way of tea and coffee (instant only and a kettle).
Stayed 2 nights in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely 2 day stay

Lovely room, helpful front desk, loved the breakfast. Good location near some good pubs, restaurants and only 10 min walk to train station.
Stayed 2 nights in Jun 2025

8/10 Good

Stephen

Stayed 1 night in Jun 2025

10/10 Excellent

Richard, Pewaukee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great location. Friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Its OK To Stay Here

A great hotel. Pity there was not enough 13 amp sockers in room.
Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Nichola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location of hotel to venture into York centre . Room was really clean and relaxing . We were heading off early the following morning and the reception staff went out of their way to sort out breakfast for us. Really kind and welcoming reception staff
Stayed 1 night in Jun 2025

2/10 Terrible

Abraham

We arrived to our room with a toilet that did not work and a bathroom that had not been cleaned. There was toothpaste in the sink and the hair in the bathtub was completely gross. The shower had mold in the corners. The fire alarm went off on two different days and it seems like this is an ongoing problem. The mattress and the pillows were as old as the hotel. Was a horrible stay.
Stayed 2 nights in Jun 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Not the best of views,as in the centre of the hotel. Right above dining room and bar, quite noisy at times, with kitchen extractor unit fastened to our bedroom wall running till late at night and from 5am, in the morning. Lack of plug sockets in the room. Asked for an extension lead,as I use a CPAP machine. The reception staff knew straight away and were very forthcoming with one. Paid £142 for a nights stay including full English breakfast. Which I thought was pretty reasonable in comparison. Room was ok if a little tired looking.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place To Stay In The Middle OF The City

It met all expectations what more can I say
Stayed 1 night in May 2025

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
What a horrible shock to stay here, the room was filthy, the breakfast area was equally unclean, the staff moral seemed extremely low, the quality and choice of selesti
Stayed 3 nights in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely City Break

We had a river view during our weekend stay, and it was perfect. The hotel is a little dated and could do with some updates, but aside from that it is clean, tidy and quiet. As the hotel is just over the river from the main centre, it meant you were able to have a good nights sleep. The location is perfect with it being minutes away from the centre. We thoroughly enjoyed our stay.
Stayed 2 nights in May 2025

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great stay staff really helpful and friendly highly recommended this hotel
Stayed 2 nights in May 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Nice location next to the river and shopping. A boat tour is nearby. Room was comfy, but the bed mattress was a bit too firm for my liking. Good for 2 or 3 nights.
Stayed 2 nights in May 2025

8/10 Good

Paul

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Peggy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Staff was very nice.
Stayed 3 nights in May 2025

8/10 Good

Jean

Liked: Cleanliness, property conditions & facilities
Room was spacious and we liked the pre paid parking. It felt very secure. They had a luggage lift which was helpful. Check-in staff not friendly, did not greet us, just handed me a paper to fill out. Breakfast hostess also struggling to be friendly. Check out staff was very friendly.
Stayed 1 night in May 2025

10/10 Excellent

Brian, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025