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The Queens Hotel & Victoria Cloisters

2.0 star property

Photo gallery for The Queens Hotel & Victoria Cloisters

Water view
Lounge
Iron/ironing board, bed sheets
Front of property
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View map
Queens Staith, Skeldergate, York, England, YO1 6DH
  • Place, Jorvik Viking Centre
    ‪3 min walk‬
  • Place, York City Walls
    ‪3 min walk‬
  • Place, Shambles
    ‪4 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room Single Use, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom

9.2 out of 10
Wonderful
(11 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Double Room, 1 King Bed, River View

8.6 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Family Room, River View

Superior Family Room, River View

Superior Family Room, River View

8.6 out of 10
Excellent
(14 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Smoking Room

Double Smoking Room

Double Smoking Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex) | Living area

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex) | Living area

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

9.0 out of 10
Wonderful
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Double Room with Shower

Accessible Double Room with Shower

Accessible Double Room with Shower

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room with Shower

Accessible Twin Room with Shower

Accessible Twin Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

York

A stay at The Queens Hotel & Victoria Cloisters places you in the heart of York, within a 15-minute walk of Shambles and York Minster. .This hotel is 1.7 mi (2.7 km) from York Racecourse and 0.1 mi (0.2 km) from Yorvik Brass Rubbing Centre.

What's nearby

  • York Christmas Market - 3 min walk - 0.3 km
  • Jorvik Viking Centre - 3 min walk - 0.3 km
  • York City Walls - 3 min walk - 0.3 km
  • Shambles - 4 min walk - 0.4 km
  • York Minster - 7 min walk - 0.7 km

Getting around

  • York Station - 9 min walk
  • Leeds (LBA-Leeds Bradford) - 42 min drive

Restaurants

  • ‪The Ackhorne Inn - ‬3 min walk
  • ‪Golden Ball - ‬3 min walk
  • ‪Drift-In Cafe - ‬3 min walk
  • ‪Slug & Lettuce - ‬2 min walk
  • ‪Tank & Paddle - ‬1 min walk

About this property

The Queens Hotel & Victoria Cloisters

The Queens Hotel & Victoria Cloisters offers 78 accommodations with hair dryers and complimentary toiletries. 32-inch Smart televisions come with digital channels.
Stay in one of 78 guestrooms featuring Smart televisions. Digital television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include portable fans, and irons/ironing boards can be requested.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
Enjoy a satisfying meal at Royal Brasserie serving guests of The Queens Hotel & Victoria Cloisters. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Royal Brasserie - This brasserie specializes in British cuisine and serves breakfast and dinner. Reservations are required.
Riverside Lounge - Onsite bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 19.50 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 9.50 for children
  • Self parking fee: GBP 19.50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

The Queens Hotel & Victoria Cloisters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1003 reviews
Rating 8 - Good. 349 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, amenities
Close to the city centre
Stayed 2 nights in Feb 2026

10/10 Excellent

Isla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff very central and clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really can’t fault it! The problem with tv got sorted the next day I brought to their attention and everything I needed was there. Great location! 10 out of 10 and I will be back with friends and family for sure 👌
Stayed 2 nights in Feb 2026

8/10 Good

Julio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment rooms are incredibly clean, spacious, and comfortable, with good beds, hot water, and even a washing machine, which was a huge bonus for us while traveling across the country. That said, the flats are located in a separate building away from the main hotel and its lovely river view. Getting in requires juggling a flimsy set of keys to unlock three different doors, with the exterior one being particularly tricky to open — likely due to a faulty key copy. We stayed on the top floor, and with no elevator in the building, going up and down multiple times a day quickly became exhausting. There was also a plumbing issue worth mentioning: whenever you turn on the shower or the bathtub faucet, water starts dripping in the kitchen. This comes with a loud noise, most likely from a water pump working to push the pressure up to the higher floors. That definitely needs looking into. Finally, the building has a somewhat dated feel to it, though depending on your taste, that could actually be part of the charm.
Stayed 3 nights in Feb 2026

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean apartment, good location for exploring York city centre. The only downside was that we stayed on a Friday and a Saturday and there was a lot of noise on the Saturday evening from the streets when the local nightclub was closing.
Stayed 2 nights in Feb 2026

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
We had a lovely room overlooking the river. Everywhere in the hotel was spotless and the decor was up to date. Only slight quibble was the shower over the bath which was dated but produced hot water. All the staff were very friendly and helpful and the breakfast selection was good with English breakfast cooked well. The lounge was a lovely room to have a drin as it overlooked the river. I would definitely recommend this independently run hotel
Stayed 2 nights in Feb 2026

4/10 Poor

Jane

Liked: Cleanliness, staff & service
Communication about the car park closure would have been helpful after a long journey. The staff were all nice and friendly. We found the mattress quite thin/uncomfortable. The breakfast was good though.
Stayed 1 night in Feb 2026

10/10 Excellent

lee

Stayed 2 nights in Jan 2026

10/10 Excellent

Carl

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay here was excellent! Great location, the room was spotless and the breakfast was very good too. I would definitely stay here.
Stayed 1 night in Feb 2026

8/10 Good

Ian, Nottingham

Stayed 2 nights in Jan 2026

10/10 Excellent

Leigh

Stayed 3 nights in Jan 2026

6/10 Okay

Emma

Stayed 1 night in Jan 2026

4/10 Poor

David

Tired and worn. Desperately needs updating. Bathroom not good. Showered in warmish water for two days.
Stayed 2 nights in Jan 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
As room was big, it was also cold when we arrived (albeit ability to check-in was much appreciated!). Took a while to warm up. Bed linen / duvet wasn’t thick enough. Perhaps option of an additional blanket would have been helpful ? On our last morning a Monday), a contractor (decorator) started working at 8.10a.m on the wall of the adjoining room, which wasn’t appreciated! Perhaps this should be taken into consideration… don’t start before say 9.30 say ? Nevertheless, thoroughly enjoyed our stay and would stay again !
Stayed 2 nights in Jan 2026

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Nice location,
Stayed 1 night in Jan 2026

4/10 Poor

Steve

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ok let’s list all the things that our hotel room didn’t have 1)There was no heating switched on when we got there, when I switched it on the temp controls didn’t work well 2) there are only 2 240v sockets in the room and one of them is for the television. No sockets either side of the bed! No usb socket there either. I went to reception and he loaned me an extension lead. This then was a trip hazard in the dark! 3) the bathroom… no hooks behind the the door to hang clothes on. 4) hot water is dangerously hot. 5) shower is in the bath with a curtain, I had a shower and the floor was dangerously wet. Minimum it needs a bath screen and a safety handle to steady you. My wife could t get her leg over the side of the bath to have a shower.! 6) sound insulation.. you can hear people coughing and snoring in the next room. 7) no nightlight in the bathroom. Get up to go to the loo in the night and you have to put the light on. Good location and I could park the car below but had to move it due to the river rising and possible flooding All in all it was like booking into a hotel from the 1970s
Stayed 3 nights in Jan 2026

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good first impression , staff friendly and helpful, lovely room, very comfy bed, would have preferred a shower cubicle, not a shower over bath. All very good will certainly be staying here again
Stayed 1 night in Jan 2026

6/10 Okay

Linda

Travelled with group
It was ok for a night.
Stayed 1 night in Jan 2026

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
The room was very clean, the staff couldn't do enough for you, parking was excellent, and the breakfast was, five star ,the hotel is in a great position to explore york ,will visit again 😀
Stayed 2 nights in Jan 2026

8/10 Good

Julie

Stayed 5 nights in Dec 2025

10/10 Excellent

Bridget

Stayed 3 nights in Jan 2026

10/10 Excellent

Abdullah

Stayed 1 night in Jan 2026

6/10 Okay

Christiana

Liked: Amenities
Disliked: Cleanliness
The apartment was spacious and the location was perfect. However, it wasn’t very clean especially the kitchen and bathroom. The sofa bed was terrible and very uneven.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 2 nights in Dec 2025