6/10 Okay
Sara
Travelled with partner
25 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at The Inn at 500, and we were really excited since we had heard great things. My husband and I live in Boise but thought this would be a great place for a staycation. Overall, this was an okay stay. Nothing extraordinary, nothing that made it feel like this was a four diamond hotel. I will say the customer service is exceptional! Each guest relations employee we came into contact with was attentive. We did have a few downsides to our stay. The first was the noise. We understand it’s downtown, however we’ve stayed in downtown major cities where the noise from outside wasn’t as loud. Second, and this was strange, we had no fitted sheet on our mattress, only two flat sheets wrapped around the mattress. We didn’t realize it until we came back to our room at midnight, called down, and we were told the manager would be right up. It was almost 20 minutes later we called down and just said never mind, we’re going to bed. We got undressed again, only to have the manager knock on our door with two flat sheets to act as a fitted sheet. He was kind and did say it was a housekeeping issue, however, for a $300 room, there should have been a real sheet on our bed, not a makeshift one. I’m aware these aren’t major issues, but for a hotel that is $300/night and is ranked a four diamond, I expected a little more “upscaleness”to our room.
Sara
Stayed 1 night in Aug 2024